Valeria Salazar Bedoya
West New York,NJ
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Dispatcher Office Assistant
J.B. Hunt Transport Services
05.2019 - Current
- Receiving emergency and non-emergency calls and record significant information
- Addressing problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Drafted common document templates to reduce time spent creating documents from scratch.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Prioritize calls according to urgency and importance
- Using phone or computer to send crews, vehicles or other field units to appropriate locations
- Provide information about orders, traffic, obstacles and requirements
- Tracking trucks and making sure all trucks arrive on time to their destination
- Sending emails with gather information about all merchandise ( status , codes ect).
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
Warehouse Associate
Rent The Runway
07.2016 - 01.2019
- ( shipper ,customer service -, Shipped out all orders to correct address
- Handled or changed shipping method, time different details including hand deliveries
- Checking out all order’s requirements before sending it
- Created group numbers to ship order with all customer’s requests
- Communicated with team leads of the outbound department to complete pending orders from VIP customers
- Contacted clients if any order cannot be ship with its requirements
- Offering promotions and discounts for customer’s benefits.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
customer service
The beauty Spa
03.2014 - 05.2015
- 07631 (, Handling of incoming calls and all customers’ inquiries
- Identified problems and assessed customer’s needs to achieve their satisfaction
- Used a computer system to track, gather information, and troubleshoot customer issues
- Refer unsolved customer difficulties to designated supervisor for solution
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Diploma GED -
Memorial High School
West New York, NJDegree -
Hudson County Community College
Union city, Jersey City, Unfinished, NJSkills
- Satisfactory
- Communication and
- Persuasion skill
- High motivation
- Able to make
- Conversation politely
- Experience using
- Microsoft Word, Excel
- Power Point
- Document Scanning
- Dispatcher Monitoring
- Office Meetings
- PowerPoint Presentations
- Customer Experience
- Administrative Procedures
- Document Organization
- Clerical Support
- Paperwork Submission
- Spreadsheet Development
- Office Supplies and Inventory
- Trucking Dispatching
Languages
English
Professional Working
Timeline
Dispatcher Office Assistant
J.B. Hunt Transport Services
05.2019 - Current
Warehouse Associate
Rent The Runway
07.2016 - 01.2019
customer service
The beauty Spa
03.2014 - 05.2015
Diploma GED -
Memorial High School
Degree -
Hudson County Community College
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