Valeria Santa Cruz
Customer Service
Lake Worth,FL
Summary
I am dedicated and positive communicator experienced in managing routine needs and meeting special challenges. Am consistently punctual and committed to task completion. Strong customer interaction skills in fast-paced environments. I am effective of self-management during independent projects and tasks.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Nashville Tax Solutions
04.2025 - 10.2025
- Streamlined communication channels between taxpayers and the IRS, facilitating prompt dispute resolutions.
- Identified discrepancies in medical data, initiating timely resolutions and maintaining high-quality standards.
- Assisted colleagues in resolving challenging tax situations through expert guidance and support.
- Provided expert guidance on tax planning strategies that led to significant savings without compromising compliance standards.
- Provided excellent customer service through attentive listening skills and prompt problem resolution.
- Collaborated with team members to troubleshoot complex automotive issues, resulting in successful resolutions.
RETAIL ASSOCIATE
JOS.A.BANK
08.2023 - 11.2024
- Greeted customers warmly upon arrival
- Mastered accurate knowledge and recall of merchandise.
- Expertly managed multiple customers during peak times
- Skillfully asks pertinent questions to enhance guest experience.
- Maintained professional attire suitable for customer interactions and workplace settings
- Importantly, to answer phone calls from customers about their situation or questions and provide them with a proper answer or solution.
- Have built an incredible team and became number 1 on our charts and region of sales and service.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
FAST FOOD
CHECKERS
04.2022 - 10.2022
- Was able to experience being a Front Cashier
- Handling credit and currency transactions quickly and accurately
- Have built a loyal bond through friendly interactions and consistent appreciation
- I have improved by facing customer service at a fast paced process
Education
High School Diploma -
John I leonard High School
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL08.2026
Skills
Verbal and written communication
Computer skills
Customer service
Microsoft office
Time management
Flexible and adaptable
Microsoft Word
Verbal communication
Hobbies and Interests
- Read
- Exercise and Gym
- Love to Cook
- Love to play Volleyball
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Nashville Tax Solutions
04.2025 - 10.2025
RETAIL ASSOCIATE
JOS.A.BANK
08.2023 - 11.2024
FAST FOOD
CHECKERS
04.2022 - 10.2022
High School Diploma -
John I leonard High School
Associate of Arts - Business
Palm Beach State College