Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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Valeria Santos

Bridgewater,Virginia

Summary

Adaptable and resourceful professional, fluent in Spanish, with diverse industry experience in customer service, client relations. and patient care. Known for maintaining discretion and privacy in high-pressure environments and encouraging open communication and collaboration. Committed to ongoing professional growth and promoting a diverse and inclusive workplace culture.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Partner Success Specialist

Matchwell (subsidiary Of Medical Solutions)
02.2023 - 11.2023
  • Led initiatives to onboard new partners, guiding them through setup process and ensuring smooth transition to platform.
  • Developed relationships with healthcare facilities and clinicians to drive client retention and satisfaction.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Reviewed candidate qualifications, credentials, and experience, ensuring alignment with organizational needs and standards.

Patient Care Technician

Augusta Health
07.2021 - 02.2023
  • Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of all patients.
  • Documented patient information and care activities in electronic health record, accurately and confidentially.
  • Effectively communicated with patients, families, and staff while applying cultural sensitivity.
  • Supported needs of 10+ patients under short-term care

Guest Service Advocate

Target
07.2020 - 05.2022
  • Collaborated with team members to achieve departmental goals and support overall store operations.
  • Reduced average drive-up wait time by 20% through effective coordination with team members, resulting in improved customer satisfaction and loyalty.
  • Managed guest complaints and escalated issues to management when necessary, striving to achieve satisfactory resolutions.
  • Supervised front of store, including guest service desk and cash registers to uphold store standards.

Receptionist

Copper Ridge Animal Hospital
10.2019 - 05.2020
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates clinic-wide.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Assisted with other administrative tasks as assigned, including filing, data entry, and mail handling, to support efficient operation of hospital.

Front Desk Attendant

Massanutten Resort
05.2019 - 10.2019
  • Maintained professional and welcoming environment at front desk, contributing to positive guest feedback.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
  • Handled guest complaints with professionalism and empathy, resolving issues timely to maintain customer satisfaction.

Education

Master of Science - Human Resources Management

Bridgewater College
Bridgewater, VA
06.2023 - 05.2024

Bachelor of Science - Health And Exercise

Bridgewater College
Bridgewater, VA
08.2018 - 05.2022

Skills

Problem-Solving

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Volunteer Experience

Covenant Presbyterian After School Program Volunteer- 2015, 2016, 2017

Oaxaca Missionary Work- 2016, 2017

Augusta Health COVID-19 Vaccine Clinic Volunteer - 2021




Timeline

Master of Science - Human Resources Management

Bridgewater College
06.2023 - 05.2024

Partner Success Specialist

Matchwell (subsidiary Of Medical Solutions)
02.2023 - 11.2023

Patient Care Technician

Augusta Health
07.2021 - 02.2023

Guest Service Advocate

Target
07.2020 - 05.2022

Receptionist

Copper Ridge Animal Hospital
10.2019 - 05.2020

Front Desk Attendant

Massanutten Resort
05.2019 - 10.2019

Bachelor of Science - Health And Exercise

Bridgewater College
08.2018 - 05.2022

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Valeria Santos