Valeria Serrano

Customer service assignments. Part-time work while studying advanced English.

Main duties:

• Answer customer questions about products and services, helping them locate merchandise in-store. Promote key items.
• Identify and respond to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking clients.
• Deliver effective responses to in-store customers in a timely and professional manner.

Achievements:

• Instant communications with management when customer issues escalate, and work to find solutions.
• Provide language translation services for customer service inquiries.
• Developed a deep understanding of customer service principles and best sales practices, using experience and psychological background in the field of human relations to do so.

I/O Psychology internship.

Main duties:

• Recruitment and selection of personnel for different departments of the clinic.
• Competency-based interviews using the STAR method.
• Assessment of a candidate`s personality by using DISC and Zullinger tests.
• Elaboration of reports and job descriptions.

Achievements:

• Demonstrated technical and leadership skills in managing staffing projects from concept to satisfactory completion.
• Updated job descriptions for professional staff of the clinic.
• Managed time efficiently in order to complete all recruiting tasks within deadlines.
• Demonstrated a high level of initiative and creativity while tackling difficult recruiting tasks, particularly for doctors and nurses.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Maintained courteous and fruitful relationships in the Human Resources department.

Clinical assistance to a depressive patient.

Main duties:

• Psychological assistance to a 15 year old patient from the cognitive-behavioral approach.
• Use of projective TAT test in order to study and determine patient's dominant emotions and core personality conflicts.
• Elaboration of comprehensive clinical reports.

Achievements:

• Reduced depressive symptomatology.
• Managed to gain patient's trust, thus achieving a positive cognitive connection.
• Demonstrated creativity and resourcefulness through the development of innovative solutions, from a humane and considerate point of view..

Hands-on Industrial Psychology workshop.

Main duties:

• Assist in recruiting personnel for the administrative department of the university.
• Conduct competency-based interviews (face-to-face and by telephone).
• Handle documentation of candidates.
• Keep record of pending and closed processes.
• Coordinate staffing procedures with supervisors.

Achievements:

• Updated inventory of pending processes.
• Successfully reduced recruiting backlog in the assigned area.
• Demonstrated strong organizational skills while managing multiple recruiting projects, from concept to satisfactory completion.