VALERIA SILVA
GREENACRES,FL
Summary
Driven by a proven track record of elevating customer satisfaction and team performance, I excelled as the Assistant General Manager at Crunch Fitness. Leveraging skills in human resources and sales support, I spearheaded initiatives that significantly improved operational efficiency and employee engagement. My approach combines strategic scheduling with fostering a collaborative work environment, achieving notable success in staff development and customer relations.
Overview
6
6
years of professional experience
Work History
General Manager's Assistant
Crunch Fitness
12.2020 - Current
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Mentored and motivated team members to achieve challenging business goals.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Leader
Cold Stone
02.2018 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL12.2023
High School Diploma -
Trinity Christian Academy School
Lake Worth, FL05.2019
Skills
- Scheduling and calendar management
- Sales Support
- Meeting facilitation
- Human Resources
Languages
Spanish
Native or Bilingual
Timeline
General Manager's Assistant
Crunch Fitness
12.2020 - Current
Team Leader
Cold Stone
02.2018 - 01.2021
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Trinity Christian Academy School
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