VALERIA SINGH
Long Beach,CA
Summary
Dedicated non-profit and administrative professional with extensive experience in program management and organizational development, committed to driving meaningful change within marginalized communities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative III
City Of Long Beach
03.2025 - Current
- Handles starting/stopping utility services and payment arrangements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolves issues of the public related to high-bill complaints.
- Performs collection efforts on delinquent accounts.
Program Specialist (Intake & Enrollment)
Children’s Home Society
07.2024 - 02.2025
- Managing, requesting, and reviewing eligibility documentation with attention to detail, data management, and understanding of regulatory compliance.
- Completing reports and meeting deadlines ensuring strong organizational and time management skills.
- Providing exceptional service to families, child care providers, and the general public.
- Delivering resources and support through problem-solving abilities and knowledge of relevant policies and procedures.
- Collaborating with other departments and adhering to contractual guidelines through teamwork, adaptability, and knowledge of regulations.
- Conducting pre-screening, intake, and enrollment of families through data assessment, and case management.
- Managing family cases and maintaining client records in databases handling sensitive information, managing caseloads, and ensuring accurate documentation.
Employment Consultant
Orange County Asian & Pacific Islander Alliance
02.2023 - 06.2024
- Provide supportive services to participants to eliminate obstacles that may interfere with program participation and employment.
- Ensure that participants fill out program surveys after services are provided to gather valuable feedback.
- Maintain participant files, collecting required documentation and updating case notes regularly.
- Provide referrals to education programs, health and mental health services, childcare programs, and other resources to assist participants in becoming job-ready.
- Conduct follow-up with post-aid participants to assist with job retention.
- Maintain timely and accurate documentation of services in accordance with agency and contractual guidelines for quality assurance.
- Participate actively in staff meetings, training sessions, workshops, and outreach events to enhance program effectiveness.
Administrative Assistance (Temp Role)
Connections for Children
01.2023 - 02.2023
- Answer and route agency telephone calls in a courteous and professional manner in both English and Spanish, following departmental guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Scan attendance sheets for the Payroll Department.
- Maintain current and accurate working knowledge of all departmental procedures and staff.
- Sort and route agency mail and faxes on a regular basis.
Administrative Assistant for Sales Operations
Audioquest
02.2022 - 07.2022
- Serve as the primary Slack admin, managing channels, and the Zoom admin by starting and archiving meetings.
- Maintain a digital archive of daily sales order documentation.
- Update and distribute a company-wide travel calendar twice per week.
- Research and assist with special projects and assignments, including pulling reports from CRM and archives.
- Provide support in meeting preparation ahead of Sales Team meetings, conference meetings, and other local special events.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
MCG Architecture
01.2020 - 12.2021
- Manage office supplies, handle all mail and packages, and process all manual checks/e-checks to pay vendors.
- Act as the main point of contact for all vendors and clients, scheduling maintenance requests and inquiries.
- Manage email lists and execute email announcements via the ConstantContact platform to maximize engagement.
- Process all timesheets, expense/travel reports, PTO requests, and vendor invoices.
- Directly support the Executive Team’s needs, including Senior Directors and Vice President.
- Greet all inbound traffic, including clients and vendors, in person, via phone, and email.
- Facilitate team meetings, typically ordering lunches, through the office calendar on Microsoft Outlook.
- Process new project folders in coordination with the Project Managers and Accounting department.
- Prepare, execute, and file new client proposals and contracts in accordance with the project’s scope.
- Serve as the primary liaison between new clients or contractors and the firm (B2B).
Education
Bachelors of Arts - Communications with a minor in Ethnic Studies
San Francisco State University
San Francisco, CASkills
- Soft: Native Spanish Speaker (Bilingual); Excellent written & verbal communication, adaptable & personable
- Hard: Keyboard efficiency at 47 wpm; Microsoft Office proficiency including Word, Powerpoint, Excel and Google Suite counterparts; Trained on Salesforce & SAGE (CRM), CALWIN and CALSAWS (SSA), Certified CPS Mandated Reporter
Timeline
Customer Service Representative III
City Of Long Beach
03.2025 - Current
Program Specialist (Intake & Enrollment)
Children’s Home Society
07.2024 - 02.2025
Employment Consultant
Orange County Asian & Pacific Islander Alliance
02.2023 - 06.2024
Administrative Assistance (Temp Role)
Connections for Children
01.2023 - 02.2023
Administrative Assistant for Sales Operations
Audioquest
02.2022 - 07.2022
Administrative Assistant
MCG Architecture
01.2020 - 12.2021
Bachelors of Arts - Communications with a minor in Ethnic Studies
San Francisco State University
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