Valeria Soto
Katy,Tx
Overview
4
4
years of professional experience
Work History
Hostess
Intercontinental Hotels Group
12.2019 - 03.2020
- Greet the guests at the entrance of the restaurant - Ensure all the space is clean and ready for the guests - Take record and confirm reservations - Verify all the menus, and folders - Follow control of procedures
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Telemarketing Sales Representative
Royal Prestige
10.2022
- Provided feedback on sales and marketing initiative.
- Maintained proficiency with Customer Relationship Management software.
- Scheduled quality appointments with customers by making outbound phone calls.
- Generated written correspondence to customers such as members, providers and regulatory agencies.
Manager's Assistant
Pollo Bravo
10.2022 - Current
- Make schedule to the personal
- Make Payroll to the employees
- Verify all the legal requiremnet to the restaurant
- Check the menus with current prices
- Receive costumer to the restaurant
- Verify the daily check list
- Management control of orders
- Verify all is clean and ready to open and close the restaurant
- Friendly, outgoing, flexible personality and passion about providing high quality service
- Ensure that the restaurant is set to the best service of the guest
- Anticipate my boss or clients needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor - Public Relations
Universidad Rafael Belloso Chacin
Venezuela09.2020
Skills
- Social Communicate, publishing and marketing
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook
- Professional Communication
- Training
- Customer Service and Assistance
- Staff Training
- Positive Interactions
- Schedule Management
- Price Memorization
- Warm and Friendly
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Telemarketing Sales Representative
Royal Prestige
10.2022
Manager's Assistant
Pollo Bravo
10.2022 - Current
Hostess
Intercontinental Hotels Group
12.2019 - 03.2020
Bachelor - Public Relations
Universidad Rafael Belloso Chacin
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