Valeria Theus
Cordele,GA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Remote Data Entry position. I am ready to help achieve company goals. I am a detail-oriented team player with strong organizational skills. I pride myself on the ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Foundever Operating Corp.
08.2020 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported accounts receivable operations within assigned functions.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Associate
Stripling's General Store
05.2006 - 06.2012
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Manager - Operations
Pilot Flying J Travel Center
02.2005 - 03.2006
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Bookkeeper
Farmer's Home Furniture
09.2004 - 02.2005
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled and corrected issues with financial records.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using internal software.
- Entered figures using 10-key calculator to compute data quickly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Office Manager
Harvey's
05.1999 - 08.2004
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
Education
No Degree - General Studies
Georgia Southwestern State University
Americus, GANo Degree - Computer Science
South Georgia Technical College
Cordele, GAHigh School Diploma -
Dooly County High School
Vienna, GA05.1986
Skills
- Data Entry
- Account Updating
- Scheduling
- Paperwork Processing
- Report Generation
- Information Security
- Product Knowledge
- Data Collection
- Office Equipment Proficiency
- Spreadsheets
- Recordkeeping Strengths
- Product and Service Solutions
- Report Preparation
- Prioritization
- Coordination
- Report Creation
- Stock Management
- Filing
- Quality Control
- Conflict Mediation
- Conflict Resolution
- Money Handling Abilities
- Documentation
- System Implementation
Timeline
Customer Service Representative
Foundever Operating Corp.
08.2020 - Current
Customer Service Associate
Stripling's General Store
05.2006 - 06.2012
Assistant Manager - Operations
Pilot Flying J Travel Center
02.2005 - 03.2006
Bookkeeper
Farmer's Home Furniture
09.2004 - 02.2005
Office Manager
Harvey's
05.1999 - 08.2004
No Degree - General Studies
Georgia Southwestern State University
No Degree - Computer Science
South Georgia Technical College
High School Diploma -
Dooly County High School
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