Valeria Tijerina
Lockney ,TC
Summary
Dynamic and adaptable professional with extensive experience in customer service at Cheesecake Factory. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in training and mentoring team members, ensuring high standards of service. Committed to maintaining a professional appearance while managing high-pressure situations efficiently.
Overview
4
4
years of professional experience
Work History
Host
Cheesecake Factory Restaurant
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Walmart
05.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Server Trainer
Leals Mexican Restaurant
06.2021 - 05.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Education
Mechanical Engineering
South Plains College
Levelland, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Telephone reception
Timeline
Host
Cheesecake Factory Restaurant
01.2025 - Current
Cashier
Walmart
05.2024 - 09.2024
Server Trainer
Leals Mexican Restaurant
06.2021 - 05.2024
Mechanical Engineering
South Plains College
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