Valeria Tocarruncho
ORLANDO,FL
Summary
I am a university student. I am currently in the second semester of the College. I characterize myself as a responsible, constant, and disciplined person; always focused on achieving my goals. Likewise, I am proactive, with a high sense of belonging, flexible, and open to changes. For 15 months I have been working in a retail store " The Children's Place", promoted 9 months ago as manager. I always have a positive attitude even in complex situations or under pressure. I am proficient in using independent decision-making skills and good judgment to positively impact the success of the company. I am willing to take on additional responsibilities to meet the team's goals. Skilled at solving complicated problems and making proactive operational changes. I have special skills as a cashier, serving customers, creating orders, receiving orders and dispensing. In addition to making payroll. I have solid Knowledge and use of programs as Excel, Word, Canva, PowerPoint.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Full Time Lead
The Children's Place
Orlando, FL
10.2022 - Current
- Prepared and submitted nightly bank deposits.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Supervised daily retail store operations, including staff scheduling, inventory management, and customer service.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Approved regular payroll submissions for employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Business Administration and Management
Valencia College
Orlando, FLSkills
- Character Development
- Collaborative Teamwork
- Conflict Resolution
- Efficient Time Management
- Creative Thinking
- Sales growth
- Sales Leadership
- Flexible
- Effective Multitasking
- Stockroom Management
Accomplishments
- Above and Beyond Scholarship
- Whitecap
- Honor society association
- Student Government Association
Certification
- AP Spanish Literature and Culture Exam.
- AP Spanish Language and Culture Exam.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Full Time Lead
The Children's Place
10.2022 - Current
Business Administration and Management
Valencia College
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