Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Valeria Torres

Valeria Torres

Bloomfield,NJ

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Coordinator Administrative Lead

Fisa Group
Quito, Ecuador
09.2017 - 02.2023
  • Organized and maintained filing systems for sensitive documents.
  • Prepared detailed reports and presentations for executive staff.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Created expense reports using company software applications.
  • Scheduled travel arrangements for business trips, conferences, and other events.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Processed invoices from vendors in a timely manner according to company policies.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Maintained office supplies by checking inventory and ordering items.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Worked with finance department to file receipts and reimbursements.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Researched and prepared reports required by management or governmental agencies.

Administrative Assistant

Fragatti Technology
Quito, Ecuador
02.2015 - 10.2017
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed project plans for various tasks assigned by upper management.
  • Managed database systems containing customer contact information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Sales Agent

Tame Airlines
Quito, Ecuador
11.2011 - 02.2014
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Negotiated contracts with customers to secure sales deals.
  • Resolved customer complaints promptly and effectively.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Participated in trade shows and other events to promote our products and services.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through company system and coordinated product deliveries.
  • Operated register, handled cash and processed credit card transactions.

Education

Bachelor |Business Administration - Business Administration

University of Tourist Specialties
Ecuador
05-2001

Skills

  • Business Administration
  • Schedule Coordination
  • Document Control
  • Event Coordination
  • Customer Service
  • Writing Requirements

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

2016 Customer-Oriented Business Management

Fragatti Technology S.A

2015 Human Resources Assistant

Portal Consulting Group

2015 Tax Accounting Technical Assistant Business Training Center

Professional Association of Accountants and Auditors of Pichincha

2015 Industrial Safety and Occupational Safety

SBS Consulting

2014 Human Relations Oriented to Provide a Good Service Ministry of Labor

Relations and Tame Ecuador

2014 User Service

Ministry of Labor Relations and Tame Ecuador

Timeline

Coordinator Administrative Lead

Fisa Group
09.2017 - 02.2023

Administrative Assistant

Fragatti Technology
02.2015 - 10.2017

Sales Agent

Tame Airlines
11.2011 - 02.2014

Bachelor |Business Administration - Business Administration

University of Tourist Specialties

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Valeria Torres