Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

VALERIA TORRES

South Richmond Hill,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

George Arizaga Company
10.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service and Teller

Champion Sports
06.2012 - 04.2019
  • Processed customer transactions to ensure accuracy and efficiency in daily operations.
  • Handled customer inquiries with professionalism, providing clear and helpful information.
  • Assisted in resolving customer issues, enhancing overall customer satisfaction.
  • Contributed to team goals by meeting individual performance targets consistently.
  • Improved operational efficiency with prompt transaction processing.
  • Enhanced security protocols by following strict cash handling procedures.
  • Addressed customer concerns, ensuring resolution to maintain trust.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Maintained friendly and professional customer interactions.

Education

BBA - Business Administration And Management

Berkeley College
New York, NY
06-2026

BBA - Business Administration

LaGuardia Community College
Long Island City, NY
06-2024

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Microsoft Excel
  • Client relations
  • Team development
  • Critical thinking

Certification

  • NYC Driver's License
  • F-01, Certificate Issued by FDNY, 02/2025

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

George Arizaga Company
10.2022 - 08.2024

Customer Service and Teller

Champion Sports
06.2012 - 04.2019

BBA - Business Administration And Management

Berkeley College

BBA - Business Administration

LaGuardia Community College

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