Valeria Valderrama
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cashier
El Super Market
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier Assistant Manager
Vallarta Supermarket
08.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
General Merchandiser
Target
02.2022 - 07.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
Customer Service Representative
Enterprise Car Rental
01.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
Family Business
06.2015 - 10.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
High School Diploma -
Escuela Preparatoria No. 13 UdeG
Mexico07.2021
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Bilingual
Customer Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
El Super Market
10.2023 - Current
Cashier Assistant Manager
Vallarta Supermarket
08.2022 - 10.2023
General Merchandiser
Target
02.2022 - 07.2022
Customer Service Representative
Enterprise Car Rental
01.2021 - 12.2021
Dispatcher
Family Business
06.2015 - 10.2020
High School Diploma -
Escuela Preparatoria No. 13 UdeG
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