Valeria Valencia

• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Monitored office supplies inventory and placed orders when necessary.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.

• Phones, Checked insurance, Answered emails and phone calls
• Greeted and welcomed patients in a professional manner.
• Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by patients.
• Maintained daily paperwork including reports, logs and records related to front desk operations.

• Answered phones, Help assist with patients history
• Processed payments from patients, including cash handling and credit card transactions.
• Received packages and sorted mail on a daily basis.
• Handled confidential information with discretion and sensitivity.
• Updated customer database with new contact information or changes in existing accounts.
• Organized files, created documents, and maintained paper and electronic records.

• Greeted Patients, Filed Reports and Charts
• Developed reports detailing various aspects of medical record activity such as turnaround times, volume statistics.
• Trained new staff members on departmental policies and procedures related to processing medical records requests.
• Maintained accurate medical records in accordance with HIPAA regulations.
• Coordinated the retrieval, scanning and indexing of documents into the Electronic Medical Records system.
• Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.
• Responded to phone inquiries from patients, physicians and other healthcare providers regarding medical records status.

Check books for damages.

Check books back into system

Helped keep areas clean

Re shelf books