VALERIA VAZQUEZ
San Diego,CA
Summary
High-performing sales expert with the ability to address clients needs. A strong team player with more than 10 years of customer service and administrative experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Sunroad Automotive
10.2023 - Current
- Provide service to existing and new accounts
- Call leads to review profile
- Collect all the clients information(by phone or face to face)
- Achieve weekly and monthly goals
- Interviewing clients to help them to select our products depending on their needs.
- Offered company products as auto, home, renters, commercial, umbrella and others
- Helped and guide clients on the process to select the best option for them.
Sales Manager
GEICO
05.2020 - 07.2022
- Help client to review products explaining coverages and requirements
- Work with monthly goals
- Provide customer service to existing clients and policies
- Call on prospective clients and leads
- Telemarketing inside and outside the office
- Performed administrative tasks
- Achieve or exceed target sales
- Development new strategies to increase sales
- Interview and guide agents to improved closing ratio
- Implement referral program
- Participate on weekly meeting and monthly trainings
Sales Agent-Manager
FREDLOYA INSURANCE
09.2018 - 05.2020
- Monitored and evaluated personnel performance to complete monthly and annual goals
- In charge of schedules and payroll with Human resources
- Hire staff for the office (call to set up interviews, do the interview guide new hires with the protocol with human resources active agents on the system and work with HR with the hiring process)
- Guide agents with the process to get their license
- Trained new employees (teach them how to use system the way to sale and the general information.)
- Helped with office sales
- Coached new hires on company procedures while managing employees to achieve maximum production
- Helped 2 new managers with the strategies on sales and management
- (Improved numbers- new staff-schedule)
- Attended weekly meetings with the office team and monthly meetings with district manager
Store Manager
DON ROBERTO JEWELERS
05.2015 - 08.2018
- Instructed staff on appropriately handling complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Assigned employees to specific duties to best meet the needs of the store
- Generated repeat business through exceptional customer service
- Scheduled and led weekly store meetings for all employees
- Reported to the district manager regarding all store and staff issues
Education
Bachelor of Administration - Business Administration
Universidad Autonoma De Baja California (UABC)
08-2010
Skills
- Goal oriented
- Problem-solving skills
- Excellent customer service
- Strategic thinker
- Ability to show empathy to clients
- Excellent communication skills
- Sales experience
- Bilingual English-Spanish
Certification
- Personal lines license
- Property & Casualty license
Timeline
Licensed Sales Producer
Sunroad Automotive
10.2023 - Current
Sales Manager
GEICO
05.2020 - 07.2022
Sales Agent-Manager
FREDLOYA INSURANCE
09.2018 - 05.2020
Store Manager
DON ROBERTO JEWELERS
05.2015 - 08.2018
- Personal lines license
- Property & Casualty license
Bachelor of Administration - Business Administration
Universidad Autonoma De Baja California (UABC)
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