Valeria Victoria
Covina,CA
Summary
I am a very open and positive communicator with a calm and level-headed approach to managing routine needs. I am also a very goal-oriented perfectionist who has a lot of experience in maintaining customer satisfaction. I always strive to deliver excellent customer service and I am very devoted in giving every customer a positive and memorable experience. Overall, I am a very hardworking employee with customer service, multitasking, strong work ethic, adaptability, and exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Sales Floor Associate
TJX Companies
02.2025 - 10.2025
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of sales floor displays and merchandise.
- Operated point-of-sale systems for efficient transaction processing.
- Enhanced customer experience by providing knowledgeable assistance on the sales floor.
- Restocked shelves with new merchandise to ensure availability for customers.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Operated cash register to process customer purchases accurately and efficiently.
- Utilized handheld scanners for inventory tracking and replenishment tasks.
- Implemented safety protocols while handling products and equipment within the store environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Occasionally helped store productivity by managing incoming calls from coworkers and customers alike based on their needs.
- Maintained thorough documentation of markdown processes, ensuring compliance with company policies and standards.
- Assisted in training new associates on markdown procedures and system functionalities for seamless onboarding.
- Analyzed sales data to identify trends and recommend adjustments to markdown schedules for improved sales performance.
- Increased Markdown Associate efficiency by streamlining workflows and optimizing collaboration among team members.
- Developed comprehensive training materials for new hires, enhancing the onboarding process and reducing time to productivity.
Sales Floor Associate
TJX Companies
09.2024 - 01.2025
- Processed sales transactions quickly and accurately at the checkout counter.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Developed knowledge about products and sales items to answer customer questions.
- Created positive experiences for customers through friendly conversations during transactions.
Team Member
Yogurtland
03.2018 - 06.2018
- Provided excellent customer service in a fast-paced yogurt shop environment.
- Operated yogurt machines and ensured proper cleaning and maintenance procedures.
- Maintained cleanliness and organization of the service area and dining space.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Tustin High School
Tustin, CASkills
- Adaptability to change
- Friendly customer interactions
- Cash register operation
- Goal oriented
- Customer service
- Problem-solving
- Flexible hours
- Reliability
- Multitasking capacity
- Attention to detail
- Strong work ethic
Dat
- Analytical problem solver
- Merchandise handling
- Product sorting
- Product labeling
- Dependable and reliable
- Problem-solving abilities
- Organizational skills
- Stock rotation
- Excellent communication
- Analytics tracking
- Markdown expertise
- Training expertise
Languages
Spanish
Full Professional
Timeline
Sales Floor Associate
TJX Companies
02.2025 - 10.2025
Sales Floor Associate
TJX Companies
09.2024 - 01.2025
Team Member
Yogurtland
03.2018 - 06.2018
High School Diploma -
Tustin High School