Valeria Vázquez Guevara
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreen's
02.2021 - 08.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
Seasonal Associate
Victoria Secret
11.2020 - 01.2021
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enumerator
Cense 2020
08.2020 - 11.2020
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies.
- Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
- Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
- Provided valuable feedback regarding encountered challenges or suggestions for improvement in overall enumeration procedures.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Walked door to door and collected demographic information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained records of houses visited, surveys completed and money spent.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Double checked information on survey forms.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Accounting Intern
Tax Express Solutions
09.2018 - 01.2019
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Assisted in streamlining financial processes for improved efficiency through automation implementation.
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Improved internal controls with the development of new policies and procedures to mitigate risks.
Education
Bachelor of Arts - Forensic Psychology
UPR - Carolina
Carolina, Puerto Rico03.2023
High School Diploma -
Pedro Falu Orellano
Rio Grande, Puerto Rico 05.2019
Skills
- Team Collaboration
- Customer Support
- Problem Resolution
- Product and Service Solutions
- Product Merchandising
- Guest Services
- Customer Service
- Sales Closing
- Customer Complaint Resolution
- POS System Operation
- Product Knowledge
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Walgreen's
02.2021 - 08.2023
Seasonal Associate
Victoria Secret
11.2020 - 01.2021
Enumerator
Cense 2020
08.2020 - 11.2020
Accounting Intern
Tax Express Solutions
09.2018 - 01.2019
Bachelor of Arts - Forensic Psychology
UPR - Carolina
High School Diploma -
Pedro Falu Orellano
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