VALERIA WILLIAMS
Riverview,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
City Carrier Assistant
United States Post Office
10.2021 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Ambassador
Amazon
05.2018 - 10.2021
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Data Entry Assistant
Tax Resource Center
01.2017 - 06.2019
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Representative
T-Mobile
07.2010 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Nursing
Hillsborough Community College
Tampa, FL06.2024
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06.2010
Skills
- Mobility Devices
- Project Requirements
- Systems Evaluation
- Lifting Equipment
- Understanding Customer Needs
- Sales Strategies
- Customer Inquiries
- Microsoft Office
- Verifying Dates
- Materials Movement
Timeline
City Carrier Assistant
United States Post Office
10.2021 - Current
Ambassador
Amazon
05.2018 - 10.2021
Data Entry Assistant
Tax Resource Center
01.2017 - 06.2019
Customer Service Representative
T-Mobile
07.2010 - 10.2017
Associate of Applied Science - Nursing
Hillsborough Community College
High School Diploma -
Miami Carol City Senior High School
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