Valeria Yánez Trelles
Kew Gardens
Summary
Bilingual medical and sales administrative professional with expertise in patient interaction, data entry, and customer service. Proven ability to manage sales operations effectively while maintaining high standards of accuracy and detail. Currently pursuing a Medical Assistant degree to enhance clinical and administrative capabilities.
Overview
7
7
years of professional experience
Work History
Sales Administrator
Mariebel's Sweets Inc
Brooklyn
04.2022 - Current
- Managed daily processing of orders, addressing customer service inquiries, and handling billing tasks.
- Created comprehensive monthly and annual sales performance reports with Salesforce and QuickBooks.
- Collaborated with logistics partners for precise and prompt delivery of products.
- Assisted marketing team in event coordination and B2B client communication management.
- Listened to customer needs to identify and recommend best products and services.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Picking Supervisor
La Maison Du Chocolat
Long Island city
10.2021 - 03.2022
- Directed a team of 7 employees to oversee order management processes including picking, packing, and shipping.
- Maintained records of picking activities to ensure compliance with company standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ensured accuracy of all orders picked by monitoring and verifying quality control measures.
- Employed Gourmet system for efficient inventory tracking and order processing.
- Supported production team in fulfilling high-volume and tailored corporate gift orders.
Receptionist
Lawrence Rosman - Osteoporosis Center of Queens - Endocrinology & Metabolism
Forest Hills
05.2018 - 10.2019
- Scheduled patient appointments and managed front-desk operations to enhance workflow efficiency.
- Verified insurance coverage and processed payments accurately.
- Maintained electronic patient records and facilitated data downloads from bone density equipment.
- Interpreted for Spanish-speaking patients, improving communication with healthcare providers.
Education
Associate of Applied Science - Medical Assistant
Plaza College
Queens, New York07-2025
High school -
Hillcrest High school
Queens, NY01.2015
Skills
- Appointment scheduling
- EHR and billing systems
- HIPAA compliance
- Salesforce and QuickBooks
- Microsoft Office Suite
- Bilingual communication
- Team collaboration
- Multitasking
Languages
- Spanish
- English
Timeline
Sales Administrator
Mariebel's Sweets Inc
04.2022 - Current
Picking Supervisor
La Maison Du Chocolat
10.2021 - 03.2022
Receptionist
Lawrence Rosman - Osteoporosis Center of Queens - Endocrinology & Metabolism
05.2018 - 10.2019
Associate of Applied Science - Medical Assistant
Plaza College
High school -
Hillcrest High school
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