VALERIA A. LINDELL
Valdosta,GA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
3
3
years of professional experience
Work History
Sales Coordinator & Front Desk Agent
Hilton Garden Inn
11.2023 - Current
- Correspond with prospects and answer any questions via phone and email, about the hotel’s venue options, rates, room types, venue packages, or promotions
- Giving potential customers tours of the facilities
- Presenting information about service options, including renting sound equipment podiums, tables, chairs, and linens
- Answer client/booker’s questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Trained new employees on company policies and procedures, facilitating smooth integration into the team environment.
Front Desk Associate
Fairfield Inn & Suites Marriott Hotel
04.2021
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Responded to inquiries and room requests made online, by phone, and via email
- Completed basic bookkeeping and document filing
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Input customer data into reservation systems and update to reflect room changes
- Conducted transactions, confirming patient information and processing according to standard protocol.
Russian Tutor
Valdosta State University Academic Support Center
08.2021 - 05.2023
- Assess, assist, and encourage students to improve their knowledge of the Russian language
- Improve student performance and retention by offering regularly scheduled, out-of-class review sessions
- Helped students explore their strengths and weaknesses as well as exposed them to critical learning skills such as organization, study skills, and time management
- Implemented lesson plans assigned by the classroom teacher to educate students about key concepts.
Education
Communication Major (3.33 cumulative GPA) -
Valdosta State University
Valdosta, GA05.2023
Highschool Diploma -
Lassiter High School
Marietta, GA05.2019
Skills
- Embracement of teamwork with a positive mindset
- Critical thinking and problem-solving
- Professionalism and exemplary work ethic
- Adaptability to new skills
- Leadership
- Fluency in Russian, Latvian and English languages
- Positive attitude and outlook
- Willingness to learn
- Guest Relations
Timeline
Sales Coordinator & Front Desk Agent
Hilton Garden Inn
11.2023 - Current
Russian Tutor
Valdosta State University Academic Support Center
08.2021 - 05.2023
Front Desk Associate
Fairfield Inn & Suites Marriott Hotel
04.2021
Communication Major (3.33 cumulative GPA) -
Valdosta State University
Highschool Diploma -
Lassiter High School
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