Valeria Castillo
Houston,TX
Summary
Detail-oriented professional skilled in clear communication and patient referral management. Proven ability to enhance team efficiency and provide training support. Committed to delivering exceptional customer service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Enlisted Soldier
Texas Army National Guard
01.2025 - Current
- Conducted training exercises to enhance team readiness and operational effectiveness.
- Operated and maintained equipment ensuring mission readiness and safety compliance.
- Collaborated with peers to implement standard operating procedures enhancing workflow efficiency.
- Petroleum Supply specialist
Referral Coordinator
Panamericana Family Clinic
10.2024 - 08.2025
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed appointment scheduling and follow-ups for referred patients.
- Maintained accurate patient records in electronic health systems.
- Communicated effectively with healthcare providers regarding referral processes.
- Provided training support to new staff on referral management protocols.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Receptionist
Bella Dentistry
05.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Benjamin O. Davis High School
Houston, TXGraduate Certificate -
Champions School of Real Estate
Houston, TXSkills
- Clear and concise communication
- Skilled in customer phone interactions
- Office management
- proficient in bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Enlisted Soldier
Texas Army National Guard
01.2025 - Current
Referral Coordinator
Panamericana Family Clinic
10.2024 - 08.2025
Receptionist
Bella Dentistry
05.2024 - 09.2024
High School Diploma -
Benjamin O. Davis High School
Graduate Certificate -
Champions School of Real Estate