VALERIA HERNANDEZ ESQUER
SAN BERNARDINO,CA
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 15+ years of administrative and customer service experience.
Overview
17
17
years of professional experience
Work History
Appointment Scheduler /Administrative Officer
GREEN ENERGY SOLUTIONS
12.2009 - 01.2021
- Warehouse experience, loading and packing, and shipping
- Customer service, communication skills, filling, responsible in Invoice and Purchase orders, billing, translation, inventory, Data entry, administration of office work
- Process all documents that go out or in the company
- Computer programs used in job: Microsoft word, & excel, internet, Adobi, PDF, Quickbooks.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Monitored and optimized inventory, and reordered materials as required.
- Generated department orders and accompanying documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed and implemented strategies to streamline office operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Church Business Administator
Casa de Luz
01.2017 - 07.2020
- Financial reports, Monthly church treasurer tasks, Bank reconciliation, church resources, accurate record keeping, bank, donation receipts, money handling, weekly tithes, Budget management, report on church finances, count offering and record donations, create church budget, PAYROLL, filling, paying bills
- Computer programs: Microsoft word, excel, adobi, quckbooks, data sheet.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Worked with stakeholders to drive product and service definition and design.
- Oversaw HR training, coaching, mentoring and staff retention.
- Developed monthly reports.
Secretary
S.F.&B. COLOR MATES CORP.
12.2003 - 01.2008
- Warehouse experience, loading and packing, and shipping
- Communication skills, filling, responsible in Invoice and Purchase orders, billing, translation, inventory, Data entry, administration of office work
- Process all documents that go out or in the company
- Computer programs used in job: Microsoft word, & excel, adobe, FedEx software, internet, as well as type writing machine.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL12.2016
Associate of Arts - Business
San Bernardino Valley College
San Bernardino, CA2015
Associate of Arts - Computer Operations
Summit College
Colton, CA2008
Skills
- Meeting deadlines
- Call Screening
- Sales Support
- Schedule Coordination
- Calendar Management
- Online research
- Data entry proficiency
- Call Schedule Distribution
- Schedule Management
- Document Management
- Computer Skills
- Telephone Etiquette
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Church Business Administator
Casa de Luz
01.2017 - 07.2020
Appointment Scheduler /Administrative Officer
GREEN ENERGY SOLUTIONS
12.2009 - 01.2021
Secretary
S.F.&B. COLOR MATES CORP.
12.2003 - 01.2008
Associate of Arts - Business Administration
American InterContinental University
Associate of Arts - Business
San Bernardino Valley College
Associate of Arts - Computer Operations
Summit College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Employmentobjective
CLERK/DATA ENTRY/CUSTOMER SERVICE
Employmentobjective
CLERK/DATA ENTRY/CUSTOMER SERVICE
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