Summary
Overview
Work History
Education
Skills
Timeline
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VALERIANA MORENO

Harlingen,TX

Summary

Proven Customer Service Representative at Premier1 Trucking, LLC, adept in problem-solving and critical thinking, enhanced operational efficiency by coordinating timely deliveries and resolving customer issues swiftly. Skilled in utilizing McLeod for order processing, demonstrating a commitment to improvement and teamwork. Achieved significant reductions in customer complaints through proactive communication and active listening.

Overview

9
9
years of professional experience

Work History

Bilingual Customer Service Representative

Premier1 Trucking,LLC
02.2019 - 05.2024
  • Track and Trace of shipments enroute to customer
  • Assist customer with any special needs on loads (team load required, extra stops, load lock bars, monitor certain loads closely)
  • Coordinate with load planner and customer for extra Southbound loads (for timely pick-ups and deliveries)
  • Coordinate with dispatcher and manager on extra Northbound deliveries (to rearrange drivers if needed)
  • Make appointments for loads that required delivery number in order to received load
  • Updated customer internal portal system (with in/out time of load, drivers name, truck number, tracking link, and Estimated Time of Arrival) for each load.
  • Updated companies system (McLeod) Process and input all customer orders, add extra charges on orders, preassign loads to drivers, closed orders
  • Provided customer with updates of their deliveries or delays
  • Communicate and coordinated with customer, dispatcher and manager on high priority loads
  • Follow up with accounting department to verify that customer account is up to date with payments (if payment was pending, invoice was on hold, will contact customer to solve problem for payment to be processed)
  • Provided accounting department whit all documents needed to process customer invoice
  • Main point on contact between customer and company (via email, phone & WhatsApp)
  • Resolve customer complaints and issues in timely and professional manner

Billing

Progistic Carriers
09.2015 - 11.2018
  • Maintain Customer Files
  • Prepare and send invoices to customers (via email or mail)
  • Responsible for collections and sending statements
  • Checked aging reports on a weekly basis and contact customer if needed
  • Scan documents to each order invoiced
  • Billed customer for loads booked and delivered, report information to loan bank in a daily basis
  • Assist payroll department in preparing all documents needed to process drivers checks (load number, verify extra expenses reported, original copies of BOL, diesel tickets, parking tickets etc)

Education

Associate of Applied Science - Import/Export/Logistics

South Texas College
Mcallen, TX
05.2012

BBA - International Business

The University of Texas Rio Grande Valley
Edinburg, TX
12.2009

Skills

    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
      • Time Management
      • Teamwork
      • Proactive
      • Willingness to improve

Timeline

Bilingual Customer Service Representative

Premier1 Trucking,LLC
02.2019 - 05.2024

Billing

Progistic Carriers
09.2015 - 11.2018

Associate of Applied Science - Import/Export/Logistics

South Texas College

BBA - International Business

The University of Texas Rio Grande Valley

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VALERIANA MORENO