Valeriano Fukuichi
Baytown,Texas
Summary
Dynamic leader with a proven track record at Fredy Kia, adept in enhancing operational efficiency and customer satisfaction. Excelled in team leadership and problem-solving, significantly boosting service quality and workplace safety. Skilled in KPI monitoring and conflict resolution, fostering a culture of excellence and trust. Achieved notable improvements in customer loyalty and operational productivity.
Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills. Ready to use and develop interpersonal and leadership abilities in leadership role.
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Energetic and customer-focused professional with knack for building strong client relationships and delivering exceptional service. Possesses solid understanding of customer service principles and excels in problem-solving and conflict resolution. Driven to create positive customer experiences and foster long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Fredy Kia
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
Service Director
Parkway Family Kia/Mazda
06.2021 - 08.2023
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
Service Drive Manager
Baytown Nissan
06.2021 - 12.2021
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
- Led team meetings regularly to discuss goals, progress updates, challenges faced by staff members along with brainstorming solutions together as a unit.
- Coordinated with vendors to maintain adequate inventory levels while minimizing costs associated with excess stock or shortages.
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Ensured compliance with company policies and industry regulations by regularly reviewing procedures and conducting internal audits.
- Enhanced team performance by providing regular coaching, feedback, and professional development opportunities.
- Contributed significantly towards achieving annual targets set out by senior management via consistently monitoring individual departmental KPIs.
- Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
- Evaluated current workflow processes in the department periodically making necessary adjustments to increase efficiency without compromising quality.
Parts and Service Director
Hyundai of Silsbee
02.2021 - 06.2021
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Forged strategic partnerships within the automotive industry—expanding services offered and diversifying revenue streams.
- Improved customer satisfaction by streamlining parts and service department processes.
- Implemented employee training programs for continuous skill development and improved job performance.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Reduced operating costs through strategic resource allocation and process improvements.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Launched online booking systems for greater convenience while increasing appointment bookings significantly.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Bayway CDJR
01.2021 - 06.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Parts and Service Director
Baytown Nissan
10.2018 - 06.2020
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Forged strategic partnerships within the automotive industry—expanding services offered and diversifying revenue streams.
- Improved customer satisfaction by streamlining parts and service department processes.
- Implemented a preventive maintenance program that led to fewer unexpected breakdowns and improved vehicle lifespan.
- Implemented employee training programs for continuous skill development and improved job performance.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Reduced operating costs through strategic resource allocation and process improvements.
- Championed energy-efficient practices throughout facility—lowering utility expenses and supporting environmental sustainability goals.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Launched online booking systems for greater convenience while increasing appointment bookings significantly.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Honor Graduate At BNOC US ARMY
BNOC
Fort Carson, CO05-1987
High School Diploma -
Tecumseh HS
Tecumseh, MI05-1982
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Outgoing and energetic
- Employee supervision
- Service scheduling
- Operational efficiency
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
- Service quality management
- Service documentation
- Goal setting
Certification
- Goldmaster Service Manager Kia, CDJR, Nissan, GMC
Gold Service Maanger kia
Certified Training thru Kia Universaty 2021-2024
Timeline
Service Manager
Fredy Kia
09.2023 - Current
Service Director
Parkway Family Kia/Mazda
06.2021 - 08.2023
Service Drive Manager
Baytown Nissan
06.2021 - 12.2021
Parts and Service Director
Hyundai of Silsbee
02.2021 - 06.2021
Service Advisor
Bayway CDJR
01.2021 - 06.2021
Parts and Service Director
Baytown Nissan
10.2018 - 06.2020
- Goldmaster Service Manager Kia, CDJR, Nissan, GMC
Honor Graduate At BNOC US ARMY
BNOC
High School Diploma -
Tecumseh HS
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