Hi, I’m
Valeria R Seldon Ray
Upperco,MD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Highly experienced Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
years of professional experience
Work History
Bab’s Inc.
Store Associate
05.2017 - 07.2022
Job overview
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed over 50 associate on daily basis.
Maryland Live Casino
Slot Shift Manager
07.2016 - 08.2018
Job overview
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Interviewed, hired and trained new gambling floor workers.
Margaritaville Casino
Slot Operations Manager
05.2012 - 01.2013
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assist Director and Technical Manager with day to day operations.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Gulfport Municipal Cout
Deputy Court Clerk
11.2008 - 02.2012
Job overview
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Documented exhibits admitted during hearings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
- Performed routine data entry or document management.
- Researched information in municipal archives upon request of public officials or private citizens.
- Stayed up-to-date on Ms laws and licensing requirements to complete accurate and efficient reviews.
IP Casino Resort Spa
Slot Shift Supervisor
06.2007 - 05.2008
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
Caesar Casino
Slot Shift Manager
05.1993 - 08.2007
Job overview
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Interviewed, hired and trained new gambling floor workers.
Education
Gulfport HighGulfport
High School Diploma
06.2005
Tour And Travel Associated SchoolsNorth Beach Miami
Associate of Arts from Tour And Travel / Public Relations
07.1993
LSU School of DentistryNew Orleans
Associate of Science from Dental Radiology
06.1991
Skills
- Customer Assistance
- POS System Operation
- Retail Transactions Processing
- Training Junior Team Members
- Corrective Actions
- Team Leadership
- Engaging with Diverse Customers
- Regulatory Guidelines
- Critical Thinking
- Organization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Associate
Bab’s Inc.
05.2017 - 07.2022
Slot Shift Manager
Maryland Live Casino
07.2016 - 08.2018
Slot Operations Manager
Margaritaville Casino
05.2012 - 01.2013
Deputy Court Clerk
Gulfport Municipal Cout
11.2008 - 02.2012
Slot Shift Supervisor
IP Casino Resort Spa
06.2007 - 05.2008
Slot Shift Manager
Caesar Casino
05.1993 - 08.2007
Gulfport High
High School Diploma
Tour And Travel Associated Schools
Associate of Arts from Tour And Travel / Public Relations
LSU School of Dentistry
Associate of Science from Dental Radiology
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