Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

VALERIA TORRES RIVERA

Murfreesboro,TN

Summary

Being part of a work team and being able to consolidate myself professionally in a company where personal achievements and performance are recognized, as well as allowing opportunities for personal and professional development. In addition, to be able to improve myself in all aspects of life, giving the best of myself every day, both in the work aspect and the personal aspect.

Overview

8
8
years of professional experience
1
1
Certification

Work History

OFFICE AGENT

ALLIANCE GROUND INTERNATIONAL
06.2022 - 10.2022
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Reduced errors in cargo handling through diligent inspection and verification of shipment details.
  • Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.

INBOUND CALL CENTER REPRESENTATIVE

HIMA SAN PABLO HOSPITALS
06.2021 - 07.2021
  • Streamlined call center operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

SALES ASSOCIATE

SANTOS OFFICE SUPPLY SANTOS OFFICE INC
01.2018 - 02.2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

TEAM LEADER

PRIMAVERA FRAPPE
03.2015 - 01.2016
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
  • Enhanced customer satisfaction by crafting high-quality shakes tailored to individual preferences.
  • Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.

Education

BACHELOR OF ARTS IN HUMANITIES, VISUAL ARTS -

UNIVERSITY OF PUERTO RICO
Cayey, Puerto Rico
07.2021

HIGH SCHOOL DIPLOMA -

ANA J. CANDELAS HIGH SCHOOL
Cidra, Puerto Rico
05.2016

Certification

  • CPR Certification
  • Security Awareness Certification

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

OFFICE AGENT

ALLIANCE GROUND INTERNATIONAL
06.2022 - 10.2022

INBOUND CALL CENTER REPRESENTATIVE

HIMA SAN PABLO HOSPITALS
06.2021 - 07.2021

SALES ASSOCIATE

SANTOS OFFICE SUPPLY SANTOS OFFICE INC
01.2018 - 02.2020

TEAM LEADER

PRIMAVERA FRAPPE
03.2015 - 01.2016

BACHELOR OF ARTS IN HUMANITIES, VISUAL ARTS -

UNIVERSITY OF PUERTO RICO

HIGH SCHOOL DIPLOMA -

ANA J. CANDELAS HIGH SCHOOL

Similar Profiles

CREATE PROFILE
VALERIA TORRES RIVERA