Overview
Work History
Timeline
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Valerie Abbas

Sunrise,FL

Overview

12
12
years of professional experience

Work History

Customer Service And Prospecting Agent

Dan Sawyer State Farm Agency
10.2007 - 03.2008
  • Obtained the State Farm LSAT licensed agreement
  • Began process to obtain 220 license to write and sell insurance policies, prior to State Farm terminating new insurance sales in Florida
  • Described homeowner and auto insurance options to customers, thoroughly explaining details of their policies, and generating referrals for new and additional policy sales
  • Trained on the Echo and ABS Database
  • Handled the morning report for the alphabet I was given responsibilities to handle, by ensuring all changes were made, any payment reminders were sent out, contacting all of my assigned clients for any and all discounts they were eligible to receive such as the Good Student Discount, Steer Clear Discount, etc
  • Processed Mortgage Changes for clients who are Homeowner policy holders, as well as calculating and Flood increase changes
  • Made any applicable changes to auto policies for lien/lease info, any coverage changes, scanning discounts, any U forms and inspections. Processed auto changes for newly acquired automobiles
  • Handled inspections for any newly added auto
  • Handled all the calls for the Sales Account Rep I was assigned to assist in any way the Rep needed me to
  • Prospected any new Auto leads by either phone or email where several of those leads became new Policy Holders
  • Ran DVA/AUI reports for potential clients and explaining the quote and coverage's with that potential client
  • Checked and completed any pending files that needed to be handled
  • Assisted with Citizens accounts by mailing payment reminders and pending those reminders as well as any changes for Mortgage policies

Customer Service Representative

Insurance Network Specialties, INC.
01.2006 - 06.2007
  • Completed the CSR 440 course and became a Licensed CSR allowing me to amend changes to existing policies
  • Described Auto insurance to customers, thoroughly explaining details and care of their policies
  • Handled all policies assigned to me whether Fleet or single vehicle policies
  • Responsible for any and all changes made to personal/commercial auto insurance policies upon the clients request
  • Running any and all Motor Vehicle reports for potential drivers my clients needed in consideration for employment so those drivers could be added to those policies
  • Processed Endorsements to Add/Delete any vehicles and drivers to the clients policy
  • Worked on quotes for vehicle and drivers and arranged payments that I endorsed were sent to bookkeeping
  • Issued any Accord Certificate of Insurance for a client upon their request so they could contract work, purchase new automobiles, proof to renew their registration
  • Responsible for maintaining accuracy on all Clients accounts and handled any questions or complaints they brought to me
  • Ensuring all insurance carriers were up to date on all changes made to any policy
  • Assisted all Producers I was assigned to with any and all information they needed to bind/renew policies
  • Assisted Clients when being audited by the FMCSA/DOT by providing necessary information when needed
  • Assisted Clients when they chose to cancel any policy they held by ensuring the insurance carrier had received the signed Loss Policy Release Form

Customer Service Representative/Store Support

U.S. Installation Group
08.2002 - 01.2005
  • Responded to customer requests for products, services and company information
  • Worked with Home Depot to resolve installation problems, improve operations and provide exceptional customer service
  • Worked with the Home Depot stores within my assigned Region of the entire state of Florida and Mobile, Alabama by overseeing all installation jobs for carpet and hard surface floors
  • Maintained detailed account log of up to 80 separate installation contracts on a daily basis, including logging and escalating customer concerns to both the internal quality assurance department and the management team
  • Provided exceptional Customer Service on a daily basis by scheduling installation dates and answering all questions the customer had pertaining to their installation and product
  • Calling customers and reserving their time slots scheduled for their installations on a daily basis
  • Oversaw each individual installation team by ensuring they arrived on time to a job on a daily basis, advised the customers of any potential delays or rescheduling an installation
  • Complete detailed customer satisfaction survey including if they were satisfied with their installation team, rating their work and cleanliness and their willingness to refer Home Depot for future business
  • Worked with the Home Depot Call Center for any necessary repairs or product inconsistencies on behalf of the customer

Technical Support Representative

The Answer Group
11.2000 - 08.2002
  • Provided basic end-user troubleshooting for laptop and desktop support on Windows Systems for the IBM Division
  • Maintained excellent Customer Service scores and satisfaction for assisting customers in a caring and professional manner
  • Provided customers with a detailed step by step instruction to help alleviate their computer problems
  • Assisted customers over the phone with step by step instructions on installing new components to their PC
  • Attended weekly training classes designed to increase knowledge and enhance both my technical and customer satisfaction skills
  • Detailed documentation of customer records to maintain complete files for the customer in IBM's Siebel Database
  • Utilizing logical flow chart procedures to determine if authorization is required for replacing computer parts or initiating claims to service the computer and evaluating the best course of action for the customer within the IBM parameters
  • Provided customers assistance on resolving inquiries they have about software and hardware devices
  • Resolved between 30 to 60 customer service inquiries on a daily basis

Customer Service Representative

Black Diamond Transportation
02.1999 - 10.2000
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Assisting patients with reservations to receive transportation to and from medical appointments
  • Answered a 20 line switchboard and transferring clients to appropriate departments
  • Worked with Medical insurance companies to obtain authorization for the patient
  • Maintained the data entry for each patient account that was given to me
  • Edited and confirmed all reservations for the following day
  • Assisted the Marketing Department and Managers with their tasks
  • Checked all new accounts that were received by the company into the system

Front Desk Agent

The Oakland East Motor Lodge
09.1996 - 04.1997
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • PBX operator for a 150 Phone line switchboard
  • Handled and balanced daily shift cash transactions on customer ledger
  • Posted phone, rent and miscellaneous charges to accounts receivable
  • Balanced shift work and made daily deposits
  • Assisted customers with check ins

Timeline

Customer Service And Prospecting Agent

Dan Sawyer State Farm Agency
10.2007 - 03.2008

Customer Service Representative

Insurance Network Specialties, INC.
01.2006 - 06.2007

Customer Service Representative/Store Support

U.S. Installation Group
08.2002 - 01.2005

Technical Support Representative

The Answer Group
11.2000 - 08.2002

Customer Service Representative

Black Diamond Transportation
02.1999 - 10.2000

Front Desk Agent

The Oakland East Motor Lodge
09.1996 - 04.1997

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Valerie Abbas