Valerie Aguilar
Santa Ana,CA
Summary
Dynamic and results-oriented professional with a proven track record at Panda Express and Godinez Fundamental High School. Excelled in enhancing productivity and customer satisfaction through exceptional problem-solving, teamwork, and adaptability. Skilled in public speaking and customer service, consistently exceeding performance goals and fostering positive work environments.
Overview
2
2
years of professional experience
Work History
Team Member
Panda Express
10.2023 - Current
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Volunteer
Godinez Fundamental High School
01.2022 - 08.2023
- Kept case files updated, accurate and aligned with requirements.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided administrative support to department leads to help organize events and fundraisers.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and even.
- Coordinated and managed volunteer activities for community service projects.
Education
Bachelor Of Business - Business Administration
Santa Ana College
Santa Ana, CAHigh School Diploma -
Godinez Fundamental High School
Address 3002 W Centennial Rd Santa Ana, CA 92704 05.2023
Skills
- Public Speaking
- Adaptability and Dependability
- Recordkeeping and Confidentiality
- Attention to Detail
- Complaint resolution
- Customer Service
- Cash Handling
- Clear Communication
- Positive Attitude
- Continuous Development
- Decision-making capabilities
- Problem-Solving
- Teamwork and Collaboration
- Time management abilities
Captain for a Hip-Hop Dance Club
As a Captain for my Hip-Hop Dance Club, Dynamics, at Godinez Fundamental High School, I regularly keep my team on task and on a planned out schedule to warm up, learn dances, clean movements, and be performance ready.
Additional Information
In addition to being a captain for Dynamics in my senior year, I am still a choreographer which requires me to be creative, be time manageable, and learn how to communicate certain movements and directions with my team. Now in my current time I am working towards being promoted and stepping up to becoming a shift leader at Panda Express. I love a challenge and an opportunity to grow in a supportive environment so becoming a shift lead is very exciting as I work towards accomplishing one of my goals for this year.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Member
Panda Express
10.2023 - Current
Volunteer
Godinez Fundamental High School
01.2022 - 08.2023
Bachelor Of Business - Business Administration
Santa Ana College
High School Diploma -
Godinez Fundamental High School
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