VALERIE A. LANZA
MILLER PLACE
Summary
Experienced with managing medical office tasks, including patient scheduling and record keeping. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of patient communication and support to enhance overall healthcare experience.
Experienced clinical support professional with strong foundation in administrative tasks and patient coordination. Adept at managing schedules, maintaining records, and facilitating communication between medical staff and patients. Known for collaborative approach and adaptability, ensuring smooth operations and achieving optimal outcomes. Possess skills in medical software, appointment setting, and office management.
Overview
29
29
years of professional experience
Work History
Clinical Administrative Assistant
Central Suffolk Artificial Kidney Care
04.2022 - Current
- Preparing and typing routine correspondence, form letters and reports
- Answering telephone & routing calls to the appropriate person
- Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed
- Setting up and maintaining filing systems and basic databases as applicable
- Completing forms and reports as required by the various company offices and outside vendors and agencies
- Recording the minutes of meetings and providing the resulting documents as necessary
- Making copies of correspondence and other printed matter as required by manager
- Preparing purchase orders using the appropriate software application
- Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
- Distributing incoming mail
- Maintaining calendar and daily schedules
- Scheduling appointments & arranging meetings
- Maintaining inventory of the necessary office forms and supplies
- Assisting with various basic personnel administrative functions as needed
- Acting as backup to other clerical personnel in office as needed
- Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data
- Assists with month-end reporting requirements
- Assists in auditing records for ongoing compliance with medical records standards
- Maintains accurate records of hospitalization, patient travel, etc
- To facilitate coordination of patient scheduling, ancillary testing, etc
- Prepares medical records for facsimile or mail related to travel, transplant, disability and others
- Organizes travel for patients by contacting and providing requested medical records
- Coordinates with transient patient paperwork
- Coordinates transfer placements and confirmations along with Clinical Manager
- Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
- Assist with medical appointment referrals and scheduling
- Assist with transportation coordination and referrals
- Ensures data entry has been completed for Crown Web
- Related to ESRD 2728
- ESRD 2746 and PART
- Other duties as assigned
- Additional responsibilities may include focus on one or more departments or locations
- See applicable addendum for department or location specific functions
CNA
Daughters of Wisdom Convent
02.2018 - 06.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Evaluated residents to identify and address wounds, behavioral concerns and medical changes
- Answered call lights and supported resident comfort and safety throughout the night
- Checked patients' vital signs such as temp and BP
- Delivered patient care as needed followed by documentation
Recreation Therapist
Nesconset Nursing Center
10.1995 - 07.1999
- Organized recreation programs congruent with participants' therapy goals
- Scheduled and led specialized programs allowing participants to engage in exercise and activities supporting physical, social and emotional growth
- Created monthly calendar of activities for center
- Attended monthly care plan meetings
- Provided 1:1 therapy
Skills
- Medical terminology
- Electronic health records
- Data entry
- Accounts receivable
Timeline
Clinical Administrative Assistant
Central Suffolk Artificial Kidney Care
04.2022 - Current
CNA
Daughters of Wisdom Convent
02.2018 - 06.2020
Recreation Therapist
Nesconset Nursing Center
10.1995 - 07.1999
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