Valerie Albornoz
Hollywood
Summary
Dynamic and results-driven professional with extensive experience in customer service at LA Fitness. Proven expertise in cash handling and appointment scheduling, complemented by strong communication skills. Recognized for maintaining a welcoming environment and efficiently managing member check-ins, ensuring a seamless experience for all clients.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Hollywood
03.2024 - 02.2025
- Greeted members and guests with a welcoming demeanor.
- Managed member check-ins through efficient use of computer systems.
- Answered phone calls and directed inquiries to appropriate personnel.
- Maintained a tidy reception area to ensure professionalism.
- Scheduled appointments while ensuring calendar updates were current.
- Executed cash transactions accurately, balancing the register at each shift's end.
- Monitored visitor access control by issuing identification badges as required.
Cashier
Charlotte Russe
Pembroke Pines
10.2022 - 04.2023
- Processed payments efficiently using cash, check, credit cards, and gift cards.
- Greeted customers, addressing inquiries regarding products and services.
- Maintained cleanliness of checkout area, ensuring organized and appealing workspace.
- Trained new team members in cash register operations and customer service protocols.
- Stocked shelves with merchandise to maintain product availability.
- Issued receipts, refunds, and change accurately to customers.
- Learned functions of other departments to provide operational coverage during peak hours.
- Performed additional duties as assigned by management to support store operations.
Drive-Thru Cashier
Boston Market
Pembroke Pines
10.2021 - 03.2022
- Processed customer orders rapidly and accurately at busy drive-thru window.
- Maintained cleanliness and organization in work area during peak hours.
- Assisted team members with prompt food preparation for customer orders.
- Followed safety and health guidelines while consistently handling food products.
- Operated drive-thru window efficiently to ensure fast order processing.
- Prepared drinks, ice cream, and special items to complete food orders.
- Handled payment transactions, providing change as needed for customers.
- Restocked inventory to sustain sufficient levels at front counter.
Cashier
5 Below
Pembroke Pines
01.2021 - 06.2021
- Processed cash, credit, and return transactions in accordance with company policies.
- Maintained cleanliness of checkout area, including countertops and registers.
- Issued receipts, refunds, and change to customers as required.
- Responded to customer inquiries regarding store policies and procedures.
- Utilized suggestive selling techniques to drive add-on sales.
- Conducted cash drawer counts at shift start to verify accuracy of funds.
Education
High School Diploma -
Henry D Perry Education Center
Miramar, FL10-2023
Skills
- Customer service and support
- Appointment scheduling
- Cash handling
- Data entry and management
- Visitor management
- Communication skills
- Conflict resolution
- Client relations
- Food safety compliance
- Multitasking abilities
Languages
English
Native/ Bilingual
Timeline
Front Desk Receptionist
LA Fitness
03.2024 - 02.2025
Cashier
Charlotte Russe
10.2022 - 04.2023
Drive-Thru Cashier
Boston Market
10.2021 - 03.2022
Cashier
5 Below
01.2021 - 06.2021
High School Diploma -
Henry D Perry Education Center
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