Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Valerie Alva

Goleta,USA

Summary

Dependable manager with strong leadership and administrative support skills. Excellent organizational and interpersonal abilities, adept at managing competing priorities and meeting deadlines. Creative problem solver with sharp critical thinking skills, proficient in finding innovative solutions to complex challenges. Proven track record of driving team success and achieving goals through strategic decision-making and collaborative teamwork.

Overview

14
14
years of professional experience

Work History

Manager

Dioji K-9 Athletic Resort & Club
07.2011 - Current
  • Drove year-over-year business growth while leading operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to produce time and cost efficient services.
  • Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Assistant

Montecito Journal
01.2023 - 01.2024
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Prepared 40 vendor invoices and processed incoming payments per day.

Independent Contractor

Santa Barbara Together LLC
07.2022 - 08.2023
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Managed event logistics and operations.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Performed set up and post-event tasks such as breaking down areas, removing trash, cleaning facilities and equipment, and organized supplies.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Sales Associate

Santa Ynez General
07.2022 - 12.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Public Health

VENTURA COMMUNITY COLLEGE
VENTURA, CA
05-2026

High School Diploma -

DOS PUEBLOS SENIOR HIGH SCHOOL
GOLETA, CA
06.2011

Skills

  • Team leadership
  • Training oversight
  • Strong interpersonal communication
  • Bilingual communication
  • Advanced MS office suite
  • Punctuality and work ethic
  • Active learning

Languages

Spanish
Native or Bilingual

Interests

  • Personal Development and Self-Improvement
  • Animal Care
  • Passionate about balancing physical health with mental and emotional wellness
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings

Timeline

Administrative Assistant

Montecito Journal
01.2023 - 01.2024

Independent Contractor

Santa Barbara Together LLC
07.2022 - 08.2023

Sales Associate

Santa Ynez General
07.2022 - 12.2022

Manager

Dioji K-9 Athletic Resort & Club
07.2011 - Current

Public Health

VENTURA COMMUNITY COLLEGE

High School Diploma -

DOS PUEBLOS SENIOR HIGH SCHOOL

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Valerie Alva