Valerie Alvarez
Corpus Christi,TX
Summary
Store Manager with proven success at CCFI, enhancing customer satisfaction ratings through exceptional problem-solving and outstanding communication skills. Expert in cash management and store operations, I effectively coached a team in sales techniques, fostering a positive environment that drove results and maintained strong customer relations.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Store Manager
CCFI
11.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Education
Ray High School
Corpus Christi, TX05-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Outstanding communication skills
- Cash management
- Shift scheduling
- Opening and closing procedures
- Documentation and reporting
- Bank and safe deposits
- Delegating work
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
CCFI
11.2008 - Current
Ray High School
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