Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Valerie Anders

Valerie Anders

Summary

Results-driven executive with 20+ years in B2B sales and progressive management at leading companies like Block and AT&T. Proven expertise in revenue growth, customer retention, and high-performing team leadership. Seeking a position in Sales/Customer Service to leverage strategic planning, a growth mindset, and a culture of accountability for surpassing sales targets and fostering enduring client relationships

Overview

22
22
years of professional experience

Work History

Senior Business Group Lead Customer Success

Block (SQ)
04.2023 - 09.2023
  • Aligned initiatives with organizational goals focusing on software technology to help prevent fraud.
  • Led a remote business team of 120, achieving a 95% customer retention rate and fostering continuous growth with repeat and referral businesses.
  • Reduced client response time concerning issues by 40%, resulting in a 15% boost in satisfaction scores.
  • Implemented onboarding procedures, optimizing processes and elevating the Net Promoter Score from 50% to 70% in 6 months.
  • Reduced reporting issues by 30% leading to a 62% increase with new add on services.

Director of Integrated Solutions

AT&T
10.2020 - 04.2023
  • Secured a 15% revenue technology increase of $5.4M in 2023 through strategic leadership, cross collaboration, and driving data-driven growth with small to medium size businesses.
  • Led a team of 168, including 14 remote direct reports across Alabama and the Florida panhandle, working with clients and teams listening to understand their needs, and translating vision into clear strategies.
  • Improved Net Promoter Score (NPS) by 15% through KPI data analysis, data-driven behaviors, and focusing on enhancing customer satisfaction.
  • Spearheaded successful product launches during COVID-19 resulting in a 12% revenue increase in technology sales and $180K within 3 months for new outbound calling locations.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

Associate Director of Integrated Solutions

AT&T
09.2017 - 09.2020
  • Initiated the launch of the In-Home Sales and Business unit in 2017 delivering a remarkable 40% revenue sales increase of $1M within 4 months.
  • Demonstrated proficiency in data analysis, managing CRM system Salesforce and Microsoft Dynamics 365 contributing to substantial revenue growth.
  • Worked closely with the Business Team to spearhead the 2018 introduction of a first responder notification system, resulting in an 18% surge in market sales.
  • Recruited, interviewed and hired employees, implementing mentoring programs to promote positive feedback and engagement, reducing attrition by 8%.
  • Established performance goals for all employees and provided feedback on methods for reaching those milestones, focusing on behaviors not just results of KPI's.

Retail Area Manager

AT&T
08.2014 - 09.2017
  • Delivered exceptional results through strong leadership skills in managing diverse teams across various locations.
  • Cultivated strong business relationships which resulted in beneficial partnerships, new business opportunities and cost savings.
  • Launched successful pilot programs for new products and services that were adopted companywide.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Proficiently utilize Notion and Salesforce for documenting interactions, promptly resolving issues, and capturing essential customer data.

Customer Client Success Area Manager

AT&T
09.2011 - 08.2014
  • Led a collaborative team effort to achieve a sub-20-second call response time, consistently maintaining a 91% Customer Satisfaction score.
  • Implemented and monitored accountability metrics to align the learning strategy with the needs of learners, ensuring it generated desired business outcomes.
  • Maintained an exceptional 93% Quality Assurance rate through real-time feedback and peer-to-peer coaching which also reduced attrition by 20%.
  • Developed comprehensive training programs that transformed underperforming teams into productive, profitable teams.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

National Retail Area Manager

AT&T
09.2005 - 08.2011
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Improved customer satisfaction ratings by prioritizing excellent service in all team interactions.
  • Launched successful pilot programs for new products or services that were adopted companywide.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.


Retail Business Consultant

AT&T
09.2001 - 09.2005
  • Increased client satisfaction by providing tailored solutions for each business acquired.
  • Handled problematic clients to maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with clients and vendors to decrease expenses and increase profit.
  • Generated and grew pipeline within outside business to business environment (B2B) via calling, emailing and face-to-face interactions.

Education

UMSL
Saint Louis, MO

Skills

  • Solution-Oriented Problem-Solving
  • Data-Driven Decision Making
  • Tech Industry Consultative Sales
  • Ambiguity and Startup Adaptability
  • CRM Experience- SF/Microsoft 365
  • B2B Revenue Commitment
  • Strong Communication Skills
  • Training and Development
  • KPI Performance Driven
  • People Management and Recruiting
  • Customer Lifecycle Management
  • Analytical Thinking

Accomplishments

  • Block (SQ) Women of the Gulf 2023
  • Block (SQ) Lead Trainer of Business and Banking 2023
  • AT&T Brand Ambassador 2018-2023
  • AT&T Summit Winner 2018-2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Business Group Lead Customer Success

Block (SQ)
04.2023 - 09.2023

Director of Integrated Solutions

AT&T
10.2020 - 04.2023

Associate Director of Integrated Solutions

AT&T
09.2017 - 09.2020

Retail Area Manager

AT&T
08.2014 - 09.2017

Customer Client Success Area Manager

AT&T
09.2011 - 08.2014

National Retail Area Manager

AT&T
09.2005 - 08.2011

Retail Business Consultant

AT&T
09.2001 - 09.2005

UMSL

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Valerie Anders