Valerie Anderson
Anchorage,AK
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor Security
Alaska Frontier Protective Services
12.2023 - Current
- Inspected each person to check for weapons or contraband before entering premises
- Guarded, patrolled, and monitored premises to prevent theft, violence, or infractions of venue rules
- Reported unusual and illegal activity on premises to prevent injury, incidents, and crimes
- Administered crowd control and broke up disturbances without appearing threatening or intimidating
- Circulated among patrons and employees to preserve order
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
PNA III
Alaska Psychiatric Institute
01.2022 - 12.2023
- Provided emotional support to patients with mental illness
- Assisted in the implementation of individualized treatment plans for each patient
- Ensured a safe environment for all patients by monitoring their behaviors closely and intervening when necessary
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being
- Provided crisis intervention services when needed
- Communicated effectively with individuals who have difficulty expressing themselves verbally or through written language
- Promoted patient safety, monitoring environment and behaviors to proactively identify concerns
- Assisted patients in accomplishing activities of daily living skills (ADLs).
Site Manager
Signal88 Alaska Psychiatric Institute
01.2019 - 01.2022
- Provided Shows of Support and MANDT holds for 80+ Patients
- Established rapport and strong relationships with 100+ company staff and 80+ patients
- Identified problems and developed successful solutions
- Evaluated 15 employee’s performance and provided positive feedback, corrective action plans, or merit awards for superior performance.
Sales Associate
Brown Jug
01.2019 - 12.2020
- Serviced over 1000 customers with great customer service
- Resolved 25% of the customer complaints using effective communication and conflict management skills combined
- Developed customer base by connecting with over 50% of customers per day
- Improved revenue by bringing in new customers and continuously providing new promotional ideas.
Unemployed
Unemployed/ working various jobs
09.2018 - 01.2019
- Moved out of Alaska May 2018 Traveled for 3-4 months
- Moved back to Alaska September 2018
- Managed a family crisis til the middle of November
- Applied for work at the end of November landed a job on January 2019.
Compliance Officer
Alaska Pretrial Services
10.2011 - 05.2018
- Strengthened 25% of investigations with evidence collected, including documentation, digital records, and personnel statements
- Achieved knowledge of compliance issues and laws by participating in seminars, conducting research, and monitoring 50+ Defendants on ankle monitors
- Completed detailed reports showing evidence of compliance issues and recommending corrective actions
- Handled multi-line phones daily
- Maintained account payable record for 50+ clients
- Performed daily filing and organization of 50+ clients.
Education
Associate Degree in Criminal Justice -
University Of Phoenix
Phoenix, AZ05.2011
High school diploma -
Hephzibah High School
Hephzibah, GA06.1984
Skills
- Teamwork
- Leadership
- Communication
- Time management
- Management
- Microsoft Office
- Employee Motivation
- Multi-line Phone Systems
- Case Management
- Goal-Oriented
- Training and mentoring
- Staff Management
Accomplishments
- Collaborated with team of 36 in the development of opening the Denali Unit.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop account payable tracking spreadsheets.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- AED Certification
- First Aid Certification
- BLS Certification
- CPR Certification
Military Service
United States Army, United States, Specialist 4, 08/01/84, 06/01/86, Vital signs Administration of shots, Documentation and filing of medical records. Ran Shaving Clinic for soldiers., Assist in minor surgeries., Army Service Ribbon, Medical Specialist Crs.
Willing To Relocate
- Chugiak, AK
- Wasilla, AK
- Eagle, AK
Awards
Valedictorian, 05/01/98, Gradated at the top of my class with a GPA 3.4 while attending Career Academy for a 1-year program for National Certified Medical Assistant May 1997 to June 1998.
Timeline
Supervisor Security
Alaska Frontier Protective Services
12.2023 - Current
PNA III
Alaska Psychiatric Institute
01.2022 - 12.2023
Site Manager
Signal88 Alaska Psychiatric Institute
01.2019 - 01.2022
Sales Associate
Brown Jug
01.2019 - 12.2020
Unemployed
Unemployed/ working various jobs
09.2018 - 01.2019
Compliance Officer
Alaska Pretrial Services
10.2011 - 05.2018
Associate Degree in Criminal Justice -
University Of Phoenix
High school diploma -
Hephzibah High School
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