Valerie Antoine
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Credential Processor
MDS
07.2022 - 01.2023
- Verified and modified academic records from credentials into electronic files.
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
- Batched, sorted and imported electronic files into software.
- Classified information into chronological, alphabetical or numerical order.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
Process Delivery Specialist
IBM, Global Business Services
09.2021 - 12.2022
- To day client management and relations - Build client strategy, manage priorities, and operations in the context of daily operational activities
- Implement process best practices and tools to execute my client's core business processes
- Ensure current and accurate benefits and authorizations for mail order medications.
- Oversee process management and compliance operations and report into management daily to track progress and portfolio growth opportunities.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Notified customers of delays to decrease calls to support.
Patient Service Coordinator
PT Solutions
08.2020 - 08.2021
- Supported outpatient hospital setting; administered various operational and clinical reports
- Performed medical billing, insurance verification and authorizations
- Managed multiple scheduling calendars, reported monthly metrics, and tracked new patient visitations.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Answered patient questions and fielded complaints to resolve issues.
- Organized and maintained patient charts with proper classification and filing systems.
- Referred patients to appropriate professionals and services.
Direct Support Professional
First WNC Resource Center
04.2020 - 09.2020
- Assisted clients with developmental disabilities to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Worked collaboratively with parents and guardians in designing appropriate therapeutic approaches.
- Promoted agency in clients with strong empathetic listening skills and communication.
Sales Associate/Marketing Intern
West Elm
11.2019 - 03.2020
- Managed inventory database for merchandise fulfillments and ensured the latest information was readily available to customers
- Liaise with high profile customers creating unique shopping experiences that laddered back to monthly sales goals and retaining customers.
- Frequently performed marketing and staging designs for the company’s U.S Social media channels
- Daily tasks included - social media management, customer care, loading furniture, stocking merchandise, and assisting in staging seasonal décor.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
Wellness Coordinator
The Joint Chiropractic
09.2019 - 03.2020
- Executed sales techniques to increase conversions and sales goals, as well as assist patients under the supervision of the Chiropractors.
- Provided excellent customer service to members and patients; maintained company policies and procedures.
- Prioritized and perform multiple tasks. Educated patients on wellness services and current offerings.
- Resolved financial complaints with effective problem solving skills.
Social Work Intern
The Salvation Army Boys, Girls Club
08.2017 - 11.2018
- Managed community engagement and drove new enrollment.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Participated in and led professional development training to advance professional knowledge.
- Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
Education
Bachelor of Arts - Arts, Psychology
University of North Carolina At Asheville
Asheville, NC12.2018
Associate of Arts - Arts, Psychology
Asheville-Buncombe Technical Community College
Asheville, NC05.2016
Skills
- Data Entry
- Project management
- Problem-Solving
- Multitasking and Organizing
- Production Documentation
- Interpersonal Communication
- Standard Operating Procedures Understanding
- Document Control
- Maintaining Database Information
Timeline
Credential Processor
MDS
07.2022 - 01.2023
Process Delivery Specialist
IBM, Global Business Services
09.2021 - 12.2022
Patient Service Coordinator
PT Solutions
08.2020 - 08.2021
Direct Support Professional
First WNC Resource Center
04.2020 - 09.2020
Sales Associate/Marketing Intern
West Elm
11.2019 - 03.2020
Wellness Coordinator
The Joint Chiropractic
09.2019 - 03.2020
Social Work Intern
The Salvation Army Boys, Girls Club
08.2017 - 11.2018
Bachelor of Arts - Arts, Psychology
University of North Carolina At Asheville
Associate of Arts - Arts, Psychology
Asheville-Buncombe Technical Community College
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