VALERIE APPLEWHAITE
Jonesboro,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administrative tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Property Administrative Assistant
Transwestern Commercial Services
04.2019 - Current
- Increase tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Coordinate move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Collaborate with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintain open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Provide regular financial reporting to property owners, keeping them informed of revenue trends and expenses.
- Coordinate with janitorial and engineering staff on maintenance and upkeep.
- Follow up on delinquent tenants and coordinated collection procedures.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
Property Administrator
Lincoln Property Company
08.2017 - 04.2019
- Provided excellent customer service to tenants
- Prepared and processed cash receipts in MRI
- Created work orders in Work Space System and dispatch to contractors
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Prepared vendors contract and service agreements for contractors
- Prepared monthly billing adjustments and billable for tenants
- Tracked and collected Certificates Of Insurance for tenants and vendors
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Streamlined property management processes for increased efficiency and cost savings.
- Organized tenant appreciation activities
- Implemented rent collection procedures, minimizing delinquencies and improving cash flow.
- Assisted with the preparation for annual budgets
- Coordinated tenant move in and move out
- Conducted tenant quarterly interviews
Property Tenant Service Coordinator
Colliers International
11.2014 - 03.2017
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Streamlined service coordination processes for improved team productivity and response times.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the community.
- Acted as professional liaison between tenants and personnel in management office.
- Assisted in budget preparation by forecasting expenses associated with ongoing operations such as utilities, insurance, and maintenance.
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
Real Estate Administrator
CBRE
05.2011 - 07.2014
- Researched and resolve tenant daily concerns by phone, email and in person
- Prepared monthly variance and summary reports for property manager review
- Assisted in the preparation of annual budgets by gathering expense information
- Requested and reviewed the required insurance certificates from Vendors, for adequate coverage and proper entity
- Updated rent rolls, white book and vendor notification list
- Prepared lease abstract for new tenant leases and amendments
- Coordinated tenant appreciation activities such as annual Holiday Social, Fire Drills & Flu shot drive
- Prepared vendor service agreements and contractor agreements for all work taking place at the property
- Coded invoices for the final approval and disbursement of checks
- Scheduled tenants for conference and training room services
- Prepared detailed monthly reports on property performance metrics including occupancy rates, rental income growth, operation costs.
- Assisted clients in navigating complex real estate transactions by providing expert guidance throughout the entire process from initial inquiry to closing.
- Balanced daily tasks such as answering phones, responding to emails, and managing appointments while maintaining excellent organizational skills.
- Streamlined office operations for increased efficiency through the implementation of new administrative systems and procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
Education
B.A. - Business Administration
SOJOURNER DOUGLASS COLLEGE
Baltimore, MD06-2003
Skills
- Office administration
- Customer service
- Strategic planning
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Office management
- Professional communication
- Strong problem solver
- Account reconciliation
- Accounting support
Timeline
Property Administrative Assistant
Transwestern Commercial Services
04.2019 - Current
Property Administrator
Lincoln Property Company
08.2017 - 04.2019
Property Tenant Service Coordinator
Colliers International
11.2014 - 03.2017
Real Estate Administrator
CBRE
05.2011 - 07.2014
B.A. - Business Administration
SOJOURNER DOUGLASS COLLEGE
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