VALERIE ARZAGA

Case Opening Clerk

• Attended training associated with role to improve skills and boost speed.
• Accepted dictated notes and produced professional documents with outlined information.
• Accurately typed 40 words per minute with no errors.
• Ensured timely completion of projects by prioritizing tasks and consistently meeting deadlines.
• Diligently maintained accuracy while typing large volumes of data into spreadsheets or databases, ensuring the integrity of critical information.
• Managed multiple assignments simultaneously, resulting in successful completion of all deliverables without compromising quality or timeliness.
• Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
• Increased office efficiency through proficient use of word processing software and other relevant tools.
• Maintained high-quality standards with meticulous attention to detail during repetitive typing tasks.
• Demonstrated flexibility and adaptability by quickly adjusting to changes in project scope or deadlines, maintaining productivity and a positive attitude throughout.
• Organized and maintained precise confidential personnel files.
• Accurately typed 40 words per minute with no errors.
• Interacted with public on phone and at reception desk to answer questions and resolve issues.

Mailroom-Clerk

• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
• Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
• Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
• Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
• Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
• Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
• Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Operated postage meters, mail sealers and labeling machines.
• Operated postal machines, including postage meters and mail-processing machines.
• Maintained high level of confidentiality with mail items in line with regulations.
• Proved successful working within tight deadlines and a fast-paced environment.

Transfer-Desk

• Handling of large volume caseloads, while ensuring it resides with the proper file.
• Working with reassignment reports
• Generating daily reports
• Checking Address and Zip Code Boundary

Cashier

• Receive payments: Accept cash, checks, and other forms of payment
• Prepare deposits: Create deposit slips and other reports
• Provide information: Answer questions and provide information about payments and fees
• Inspect payments: Verify amounts and check for counterfeit money
• Process non-cash payments: Work with inmate vending cards and other non-cash payments
• File records: Maintain records, documents, and reports

• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Implemented individualized care plans to meet specific needs of clients.
• Created engaging activities that stimulated mental and physical wellness of clients.
• Delivered personal care services, promoting dignity and respect for individuals.
• Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
• Coordinated transportation and errands to support client independence and mobility.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Enhanced parent-teacher communication by holding regular meetings, discussing student performance, concerns, and areas for improvement.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Fostered strong relationships between faculty members through effective communication channels and team-building events.
• Built strong relationships with clients to deliver emotional support and companionship.
• Collaborated with colleagues on interdisciplinary projects, promoting holistic understanding of various subjects among students.
• Assisted patients with self-administered medications.
• Assisted administrators in enhancing courses, leading to enhanced student learning experiences and improved test scores.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Customized educational materials based on individual student needs to ensure inclusive learning experiences for all.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Created and developed lesson plans to meet students' academic needs.
• Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.

• Answer all incoming calls, type memos and other clerical duties, prepare facsimiles, distribute incoming mail and packages and send all outgoing mail for residents and office, prepare daily doses of medication for residents and administer, prepare and administer treatments to residents, prepare stat reports of residents and present to nurses, etc.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Organized, maintained and updated information in computer databases.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Open new files, data entry, update and maintain filing in existing files, make copies, send faxes, and maintain organization of file room and storage areas and provide back up to Receptionist
• Improved file organization by implementing efficient categorization and labeling system.
• Increased retrieval efficiency by digitizing hard copy documents and maintaining secure electronic database.
• Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
• Organized physical storage spaces for optimal use, maximizing available room for new document additions.
• Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
• Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
• Performed regular maintenance on filing equipment such as label printers and scanners, ensuring consistent functionality throughout their lifespan.