Valerie A. Zamaripa
GILROY,CA
Summary
A dedicated, passionate, trusted professional with experience in Medical Enrollment Services and Case Management. Background includes providing excellent customer service to a diverse group of people, with the ability to resolve issues and provide guidance and advisement to clients in a wide range of situations through careful follow-up and follow-through. Experience with administrative tasks including, compilation of reports, and documentation of case records. Strong work ethic and professional mannerism.
Overview
18
18
years of professional experience
Work History
Client Service Technician
Santa Clara County Social Services
07.2023 - Current
- Furnishes public, departments and agencies with information by searching for and abstracting technical data, giving explanations of laws, regulations, policies or procedures, sending materials, and composing routine letters; respond to inquiries via electronic mail;
- Assists visitors in Social Services Lobby with applying for benefits such as Medi-Cal, CalWorks and Food Stamp programs
- Review Clients records to determine eligibility
- Exercise considerable judgment, discretion and interpretive ability in determining the needs of callers and visitors to direct them to appropriate offices or personnel;
- Prepares a variety of correspondence, forms, legal documents, reports, articles, technical specifications, memoranda, resolutions, minutes of meetings or hearings from a dictation machine, clear copy, notes or instructions, where knowledge of format and presentation is necessary;
- Identify Clients and print EBT cards and temporary Medi-Cal cards
- Takes and relays messages for Eligibility Workers or Supervisors return phone calls as needed or refers message to appropriate office or personnel;
- Maintains subject or numerical files in a standard equipment or computer system; classifies material and prepares new file folders or database as needed; may perform record maintenance of activities of a unit including work received, status of work, work completed and renewal action required;
- Performs variety of clerical duties including copying and assembling materials, collecting and distributing mail, answering phones, faxing documents and other related tasks;
- Interviews patients/clients to secure basic personal, financial and medical data as necessary; performs research and updates on client status from folder files or computer files
- Reviews and corrects documents, records, and forms for accuracy, completeness, and conformance to applicable rules and regulations;
- Performs other related duties as required
Director of Operations
Umbrella Property Restoration Inc.
10.2020 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Eligibility Worker
Santa Clara County Social Services
04.2022 - 11.2022
- A Spanish coded worker provides services in Spanish and translates to clients' documents needed
- Learns to analyze, evaluate and verify financial, personal and social information to determine eligibility and benefit levels for public assistance programs and follows Federal and State guidelines to assist individuals by reviewing and informing clients of available private healthcare plans listed under the California Healthcare Exchange
- Computes financial budgets and evaluates clients' benefits using required data and case management systems; initiates and updates budget, records and other documents subject to approval and authorization by supervisor or trainer;
- Makes data entries and reviews, reads and interprets computer printouts and/or information on computer screens and learns to utilize handbooks to rectify data inconsistencies and inaccuracies;
- Organizes workload so that necessary records and documents are processed and updated in accordance with departmental and program deadlines and regulations, and is responsible for the quantity and quality of assigned work;
- Reviews program materials and keeps abreast of and implements changes involving programs, regulations, policies and procedures, and systems;
- Contacts individuals, public and private agencies, businesses and other sources to verify eligibility data or to clarify documentation discrepancies or gaps in information;
- Interviews applicants and clients by phone or in person; obtains personal and financial information, assists with completion of forms, and obtains required verifications to determine potential program eligibility;
- Documents information received, such as determinations, referrals and requests made, agreements and supplementary comments;
- Learns to recognize problems that may require referrals and makes referrals to departmental social services programs or to other services or agencies;
- Determines whether overpayments and/or over issuances are recoupable or ineligible for collection, and assists in collection when recoupable;
- Reviews and/or determines eligibility for vendor payment issuance;
- Learns to implement program regulations, policies and procedures for applicants and clients;
- Testifies at hearings and in court, as needed;
- Acts as a Mandated Reporter as required by County and/or State policies;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties as required
Case Manager
Community Solutions
11.2021 - 04.2022
- Conduct screening, intake and assessments as required
- Assesses clients' needs and goals to determine appropriate resources, including the referral to professional services without delay
- Promptly implement individual and family Transformational Care Plans (TCP), maintain detailed documentation and monitor progress
- Provides rehabilitation counseling, advocacy, crisis intervention, parenting classes/education and referral services for clients using evidenced based practices and the wellness & recovery model
- Serves as primary the contact for assigned clients and works directly with the clinical team or Intimate Partner Abuse/Sexual Assault (IPA/SA) team to implement, monitor and support safety, well-being and autonomy of victims/survivors of abuse
- Supports client developmental growth, rehabilitation and/or treatment including Medi-Cal mental health services and monitoring medication support services in collaboration with the psychiatrist
- Provides crisis intervention, counseling, advocacy, case management and referral services for assigned individuals and families
- Completes detailed program documents in accordance with agency, program and regulatory requirements
- Maintains all charts within Agency and/or Medi-Cal regulations
- Assesses clients' needs to determine appropriate resources, including the referral to professional services without delay
- Coordinates services with other advocacy programs, the legal system, other community-based providers, and informal supporters as needed
- For Intimate Partner Abuse/Sexual Assault (IPA/SA) team, advocates on behalf of the intimate partner abuse survivors with systems, institutions, agencies and at community meetings
- Teaches life skills, assists individuals and families with educational and support activities, accesses appropriate community services and rehabilitation counseling
Enrollment Service Representative
Maximus Inc.
12.2010 - 11.2021
- Thoroughly interview, review, and accurately process requests, assess client needs to meet eligibility requirements, located within the Social Services Agency
- Assess each situation to provide clients referrals to programs that best fit their needs and provide information to the public
- Enroll clients into health plans while explaining enrollment process and educate client on how to use their plan
- Accurately input all data entry into computer system while providing quality customer service, maintaining confidentiality, and securing information
- Accurately prepare and review reports; maintain organized medical records for clients; accurately answer inquiries from callers and visitors
- Meet production and Quality Assurance goals as defined
- Maintain positive working relationships with all county staff and community-based organizations regularly passing necessary information both internally and externally
- Schedule appointments with clients and follow up with clients who do not appear while resolving customer issues or concerns
- Managed client case records by documenting all actions taken
- Receive and Screens telephone calls, letters and or visitors, schedule appointments
Clerical Assistant
Santa Clara County of Social Services
08.2010 - 10.2010
- Assisted Supervisor and Employment Counselors with filling case records, setting up appointments with clients and general clerical work
- Organized documents for Supervisors
- Answered approximately 80 phone calls per day and provided information to clients that ranged from general questions to distressed clients with complex questions or situations
- Inputted 50-60 data entries per day, and covered front lobby as needed
- Implemented indexing and filing systems
Program Coordinator Assistant
South County Housing
02.2010 - 08.2010
- Coordinated events for seniors' citizens
- Assisted Manager with generating reports and tracking information as directed
- Scheduled, prioritized, and directed the work of volunteer staff
- Coordinated daily activities and Meals
- Supervised all events and activities
- Performed simple calculations and statistical reports to be presented to program coordinator
Administrative & Sales Assistant
Arizona Stone & Architectural Products
05.2008 - 11.2009
- Attentively answered customer phone calls and provided excellent customer service
- Charged vendor invoices
- Provided quality bilingual services
- Accurately managed inventory monthly
- Managed accounts
- Filed invoices for record keeping
- Update all new policies and procedures
- Heavy phones, record keeping and preparing of reports, letters and documents while forwarding to appropriate office
Secretary/Sales Assistant
Granite Outlet
02.2007 - 10.2007
- Provided quality bilingual services, generated new clients through cold calling procedures
- Effectively sold and recognized beneficial products for clients
- Frequently arranged and managed social work-related activities
- Exceeded customer expectations through actively following up with new and existing clients to build strong customer relationships
- Accurately balanced, closed and opened store
- Ensured compliance with store policies and procedures
Receptionist
Gilroy Toyota
12.2006 - 04.2007
- Answered phone calls and directed clients to corresponding sales and management staff
- Provided bilingual services to potential buyers; filed and faxed documents as needed
- Only Weekends
Education
High School Diploma -
Mt. Madonna High School
Gilroy, CA06-2006
Skills
- Ticketing system experience
- Empathy and patience
- Client relationship building
- Stress tolerance
- Remote support capabilities
- Teamwork and cllaboration
- Customer service
- Problem-solving skills
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
Languages
Spanish
Native or Bilingual
Timeline
Client Service Technician
Santa Clara County Social Services
07.2023 - Current
Eligibility Worker
Santa Clara County Social Services
04.2022 - 11.2022
Case Manager
Community Solutions
11.2021 - 04.2022
Director of Operations
Umbrella Property Restoration Inc.
10.2020 - Current
Enrollment Service Representative
Maximus Inc.
12.2010 - 11.2021
Clerical Assistant
Santa Clara County of Social Services
08.2010 - 10.2010
Program Coordinator Assistant
South County Housing
02.2010 - 08.2010
Administrative & Sales Assistant
Arizona Stone & Architectural Products
05.2008 - 11.2009
Secretary/Sales Assistant
Granite Outlet
02.2007 - 10.2007
Receptionist
Gilroy Toyota
12.2006 - 04.2007
High School Diploma -
Mt. Madonna High School
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