Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Bailey

Surprise,AZ

Summary

Proven Property Manager with a track record of enhancing tenant satisfaction and increasing occupancy rates for Consolidated Asset Management. Skilled in property inspections and customer service, adept at resolving conflicts and streamlining rent collection. Demonstrated ability to manage staff effectively, ensuring all property expenses are kept within budget.

Overview

9
9
years of professional experience

Work History

Property Manager

Consolidated Asset Managment
08.2021 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.

Assistant Manager

Apex Management
05.2019 - 07.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Parent Aide

Family Service Aides
12.2015 - 02.2019
  • Provided resources and referrals to community services, enabling families to access necessary support systems.
  • Advocated for clients'' needs within various systems such as schools, courts, or social service agencies, ensuring they received fair treatment and adequate support throughout their journeys as parents.
  • Increased family self-sufficiency by assisting parents in identifying and pursuing educational or career opportunities to improve their financial stability.
  • Conducted regular follow-ups with clients to monitor progress, ensure accountability, and address any ongoing concerns.
  • Maintained detailed documentation of case notes, intervention plans, and reports for review by supervisory staff or external agencies as required.
  • Encouraged positive parenting practices, resulting in improved parent-child attachment and overall emotional well-being for both generations.
  • Established rapport with diverse clientele using active listening skills and empathetic communication techniques that demonstrated genuine concern for their wellbeing.
  • Collaborated with other professionals such as social workers, schools, and healthcare providers to create a comprehensive support network for families.
  • Improved parent-child relationships by providing guidance on effective communication and conflict resolution techniques.
  • Enhanced family dynamics by conducting in-home assessments and identifying areas of improvement for parenting skills.

Education

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2007

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Leasing and sales
  • Staff Management

Timeline

Property Manager

Consolidated Asset Managment
08.2021 - Current

Assistant Manager

Apex Management
05.2019 - 07.2021

Parent Aide

Family Service Aides
12.2015 - 02.2019

High School Diploma -

Peoria Accelerated High School

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Valerie Bailey