Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Valerie Baker

Valerie Baker

Horseheads,NY

Summary

Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Sales Associate

Self Employed Web
03.2024 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.

Homeschool Teacher

NYS Department Of Education
09.2021 - 04.2022
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Created and developed lesson plans to meet students' academic needs.

Overnight Auditor

Travel Inn Horseheads
10.2017 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Administrative Manager

Elexco Land Services LLC
04.2012 - 08.2016
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for management, executive-level staff, and land agents ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Met department budgets by monitoring and reporting on office expenses.
  • Created reports, presentations and other materials for executive staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Customer Service Representative

Walmart
09.2009 - 03.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Preschool Teacher and Teacher's Aide

Chemung Valley Early Care And Learning
01.2005 - 08.2009
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Ensured safe and nurturing environment for all students, adhering to health and safety guidelines in classroom.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Supervisor at Bethany Village

Bethany Village
09.2002 - 11.2005
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

BBA - Cognitive Psychology

American InterContinental University
Schaumburg, IL
06.2012

Associate of Science - Liberal Arts And General Studies

Corning Community College
Corning, NY
06.2008

High School Diploma -

Horseheads Senior High School
Horseheads, NY
06.2002

Skills

  • Time Management
  • Administrative Management
  • Attention to Detail
  • Data Entry
  • Work Planning and Prioritization
  • Report Writing
  • Electronic Filing Systems
  • Project Management
  • Staff Management
  • Background Checks
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Self Employed Web
03.2024 - Current

Homeschool Teacher

NYS Department Of Education
09.2021 - 04.2022

Overnight Auditor

Travel Inn Horseheads
10.2017 - 08.2019

Administrative Manager

Elexco Land Services LLC
04.2012 - 08.2016

Customer Service Representative

Walmart
09.2009 - 03.2012

Preschool Teacher and Teacher's Aide

Chemung Valley Early Care And Learning
01.2005 - 08.2009

Supervisor at Bethany Village

Bethany Village
09.2002 - 11.2005

BBA - Cognitive Psychology

American InterContinental University

Associate of Science - Liberal Arts And General Studies

Corning Community College

High School Diploma -

Horseheads Senior High School

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