Valerie Balado
Homestead,FL
Overview
26
26
years of professional experience
Work History
Airbnb Host
Yorktown Holdings LLC
Homestead, FL
12.2020 - Current
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Built and maintained productive relationships with employees.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Responded to and resolved guest issues or complaints.
- Resolved customer service issues quickly and professionally when they arose.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to cabin guests.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Oversaw recruiting, interviews and new employee hiring.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Developed strategies to maximize profits from short-term rentals.
- Advised guests on attractions in the local area based on their interests.
- Processed payments through secure payment gateways like PayPal or Stripe.
- Advised housekeeping staff of cabins vacated and ready for cleaning.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Paraprofessional
Keys Gate Charter Schools
Homestead, FL
10.2018 - 12.2021
- Kept track of teaching materials and regularly stocked school supplies.
- Offered students personalized educational, behavioral and emotional support.
- Assisted in preparing lesson materials and bulletin board displays.
- Planned and led activities to develop students' physical, emotional and social growth.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Supervised small groups of students during instruction time.
Pastry Chef
Fountainbleau Hilton
Miami, FL
03.1998 - 08.2021
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Ensured proper storage of products to prevent spoilage or contamination.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Prepared doughs, fillings and icings according to recipes.
- Maintained a clean working environment by adhering to health and safety regulations.
- Created many desserts such as cakes, frozen treats and pastries weekly.
- Monitored food quality and safety standards in the kitchen.
- Decorated cakes with intricate designs and patterns.
- Adapted measurements to meet quantity of bakery items being prepared.
- Combined ingredients by hand and with electric mixing equipment.
- Finished baked goods with glazes, icings and other toppings.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Education
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - North Miami
North Miami, FL.05-1999
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airbnb Host
Yorktown Holdings LLC
12.2020 - Current
Paraprofessional
Keys Gate Charter Schools
10.2018 - 12.2021
Pastry Chef
Fountainbleau Hilton
03.1998 - 08.2021
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - North Miami