Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Ballesteros

Tucson,AZ

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

5
5
years of professional experience

Work History

Team Member

Micheals Arts And Crafts
09.2021 - 11.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Customer Service Representative

Alorica
04.2019 - 05.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Care Representative

Walgreen's Pharmacy
06.2018 - 05.2019
  • Managed high call volume with exceptional professionalism and efficiency.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree -

Carrington College
Tucson

High School Diploma -

Alta Vista High School
Tucson, AZ
05.2005

Skills

  • Analytical Thinking
  • Order Preparation
  • Clear Communication
  • Sales and Marketing
  • Cash Handling
  • Safety understanding
  • Customer Service
  • Money Handling
  • Product Knowledge
  • Cleaning
  • Positive Attitude

Timeline

Team Member

Micheals Arts And Crafts
09.2021 - 11.2023

Customer Service Representative

Alorica
04.2019 - 05.2020

Customer Care Representative

Walgreen's Pharmacy
06.2018 - 05.2019

No Degree -

Carrington College

High School Diploma -

Alta Vista High School
Valerie Ballesteros