VALERIE BEAN
Webster,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Patient Access Registrar
HCA Parallon Business Solutions
10.2006 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
Dental Assistant
Bering Omega Community Service
08.2003 - 10.2006
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
CERTIFICATE - MEDICAL BILLING AND CODING
MTI College of Business And Technology
Houston, TX09.2006
CERTIFICATE - Dental Assisting
Houston Community College
Houston, TX08.1996
Skills
- Information Collection
- Medical Terminology
- Eligibility Determination
- Insurance Verification
- Patient Registration
- Resourcefulness
- Active Listening
- Empathy and Compassion
- Attention to Detail
- Adaptability
- Time Management
- Interpersonal Skills
- Strong Organization
Timeline
Patient Access Registrar
HCA Parallon Business Solutions
10.2006 - Current
Dental Assistant
Bering Omega Community Service
08.2003 - 10.2006
CERTIFICATE - MEDICAL BILLING AND CODING
MTI College of Business And Technology
CERTIFICATE - Dental Assisting
Houston Community College
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