Valerie Bell
Buckeye,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Guest Service Manager
Hampton Inn By Hilton
04.2014 - 01.2019
- Implemented procedures and services to improve hotel services and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Planned and executed marketing activities to improve property brand and increase revenue.
Senior Advisor, Military Personnel
United States Air Force
01.2010 - 12.2013
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Manpower and Personnel Manager
United States Air Force
03.1992 - 01.2010
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Managerment
Wayland Baptist University
Plainview, TX03.2013
Skills
- Operations Management
- Budget Administration
- Schedule Coordination
- Business Forecasting
- Staff Training
Timeline
Guest Service Manager
Hampton Inn By Hilton
04.2014 - 01.2019
Senior Advisor, Military Personnel
United States Air Force
01.2010 - 12.2013
Manpower and Personnel Manager
United States Air Force
03.1992 - 01.2010
Bachelor of Science - Managerment
Wayland Baptist University
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