Valerie Bellamy
Aurora,CO
Summary
Established Administrative Assistant with more than 8 years plus experience in resolving customers questions and concerns with efficiency and understanding. Skilled at office administration and receptionist duties, including office supply management, procedure creation, data entry, and document processing. Prepared to leverage record of customer and client satisfaction in impacting customer service operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Data Entry Clerk
Camping World
08.2021 - Current
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
Call Center Representative
FRONTLINE SOURCE GROUP, INC. | WAKEFIELD & ASSOCIATES | XEROX CORPORATION | SUNWARD STEEL BUILDINGS
01.2014 - 05.2021
- In consecutive roles, fielded 60+ inbound and outbound calls per day to resolve customers’ concerns, complaints, and requests for product information in a timely and courteous manner
- Ensured positive and effective experience for customers while working in fast-paced environments
- Generated sales leads by establishing relationships with customers and clients
- Oversaw completion of administrative tasks including printing of daily financial reports, managing office supply inventory, and opening switchboard at start of business each day
- Surpassed job expectations by taking on receptionist duties and spearheading creation of procedures for front desk staff
- Key Accomplishments:
- Called150 to200 outbound calls per day and verify over2,000 different types of policies before closing
- At Wakefield & Associates, frequently exceeded daily goals of medical bill payment collections by upwards of $6,000
- Generated $37,000 in commission for Sunward Steel Buildings by cold calling and establishing relationships with potential customers
- At Xerox Corporation, fulfilled data entry assignments efficiently and with a95% accuracy rate
Administrative Assistant
Depatment of Labor
01.1999 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant III
COLORADO DEPARTMENT OF LABOR
07.1998 - 06.2014
- Represented the department effectively while fielding inbound and outbound calls from clients
- Established procedures for manual migration of data into computer system
- Processed documentation and letters to clients
- Displayed organizational and time management skills when scheduling conference rooms and meetings for staff
- Certified smooth department communications by routing incoming faxes to appropriate staff
- Key Accomplishments:
- Received Employee Recognition Award for creation of procedures for entering items into new computer system
- Awarded State of Colorado Certificate of Service for years of service to Department of Labor
Education
Bachelor in Christian Studies -
Vision International University
Ramona, CAAssociate in Biblical Studies - undefined
Christian Leadership University
Cheektowaga, NYSkills
- MS Office Suite
- Customer Satisfaction
- Client Relations
- Data Entry
- Receptionist Duties
- Office Maintenance
- Scheduling
- Office Support Technology
- 45 WPM
Accomplishments
Certifications
Certificate in Office Support Technology - Boulder Valley Technical School-Boulder, CO
Certificate in Computer Applications-Good Will- Aurora CO
Certification
- Certificate in Office Support Technology | Boulder Valley Technical School, Boulder, CO
- Certificate in Computer Applications | University of Colorado, Boulder, CO
Timeline
Office Data Entry Clerk
Camping World
08.2021 - Current
Call Center Representative
FRONTLINE SOURCE GROUP, INC. | WAKEFIELD & ASSOCIATES | XEROX CORPORATION | SUNWARD STEEL BUILDINGS
01.2014 - 05.2021
Administrative Assistant
Depatment of Labor
01.1999 - 06.2020
Administrative Assistant III
COLORADO DEPARTMENT OF LABOR
07.1998 - 06.2014
Associate in Biblical Studies - undefined
Christian Leadership University
- Certificate in Office Support Technology | Boulder Valley Technical School, Boulder, CO
- Certificate in Computer Applications | University of Colorado, Boulder, CO
Bachelor in Christian Studies -
Vision International University
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