Valerie Benites
Lancaster,CA
Summary
Resourceful Household Manager and Certified Medical Assistant (CMA) with over three years of experience in high-volume medical settings. Skilled in coordinating schedules, managing budgets, and resolving conflicts while ensuring HIPAA compliance. Contributed to team performance through effective patient intake processes and consistently met performance objectives.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Delivery Driver
Uber Eats/instacart
Lancaster, California
10.2023 - Current
- Delivered food orders promptly to customers in various locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes efficiently using GPS technology and mapping applications.
- Communicated with customers to confirm order details and delivery times.
- Managed payment processing and ensured secure transactions during deliveries.
- Assisted in resolving customer issues related to orders or delivery services.
- Collaborated with restaurant staff to ensure timely food preparation and pickup.
- Followed health and safety regulations while handling food items during delivery.
- Resolved customer service complaints professionally to uphold trust and foster loyalty.
Household Management & Caregiving
Self-employeed
Lancaster, California
11.2013 - Current
- Budgeting & Procurement: "Managed an annual household budget exceeding $50,000, negotiating costs and reducing expenses by 15% through strategic bulk purchasing and vendor comparison." [1]
- Scheduling & Logistics: "Coordinated schedules for busy household of [Number] individuals, achieving 100% on-time attendance for academic, extracurricular, and medical appointments."
- Communication & Negotiation: "Resolved conflicts among children, fostering a collaborative and positive environment while serving as the primary liaison between family, school administrators, and healthcare providers."
- PTA Events Coordinator | August 2024 – Present
- Executed daily responsibilities with attention to detail and timeliness.
- Oversaw household errands to maintain smooth daily operations, ensuring efficiency and organization.
- Implemented practical solutions to reduce household expenses, contributing to overall budget management.
Process support
Bank of America home loans
Lancaster, CA
07.2010 - 05.2013
- Resolved customer issues with expertise and friendliness, fostering high satisfaction.
- Identified and implemented creative solutions to customer problems, achieving exceptional satisfaction.
- Proofread documents, answered incoming calls and made outbound calls, determined customer qualifications for assistance, input customer data into computer, evaluated situations and solved customer problems, processed payments, trained others, and reassured customers by clarifying their situations.
- Explained conditions and terms for mortgage holders, knowledgeable with investor guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized as top performer for consistently exceeding performance standards, rising star award, top team award, special thanks and recognition award, top team player, stepping up award, certificate of achievement, Awarded 6 month quality excellence award for maintaining high performance standards., certificate for completing all training programs.
Medical Assistant Front/Back Office
Facey Medical Foundation
Mission Hills, CA
10.2001 - 06.2004
- Assisted physicians with patient examinations and medical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Patient charting, education, and examinations, assisting with procedures, scheduling appointments and surgeries, explained procedures, sterilizing and disinfecting instruments, ordering supplies, maintaining clean and organized department, relayed information to pharmacy, answered calls and returned calls, injections, EKGS, specimen collection, filing and typing, assist with sigmoidoscopies and colonoscopies.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Collected and recorded patient medical histories and vital signs accurately.
- Prepared examination rooms and ensured necessary supplies were available.
- Educated patients on medication usage and provided post-visit instructions.
- Maintained electronic health records with attention to detail and accuracy.
- Assisted with back office processes to streamline patient flow and minimize wait times.
- Collaborated with colleagues to support team objectives and improve patient care.
- Completed all required training to enhance knowledge for position, including current BLS and phlebotomy certification.
Medical Assistant
Sierra Medical Group
Lancaster, CA
01.2001 - 06.2001
- Assisted physicians during patient examinations and procedures, ensuring thorough care and support.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured and recorded vital signs to assess patient health status, ear lavages, Performed EKG tests to evaluate heart function and health, venipunctures, urinalysis, centrifuging, injections, bandaging, sterile tray preparation, specimen collection and minor surgical assisting (vasectomies, biopsies).
- Administered EKGs to evaluate cardiac health.
- Collected samples from patients for laboratory testing purposes.
- Educated patients on treatment plans and preventive care practices.
- Maintained comprehensive medical records and documentation, facilitating effective patient care and communication.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Recorded detailed notes during patient visits for accurate medical history. during patient visits.
- Ensured compliance with safety and infection control protocols diligently.
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated and scheduled patient appointments to enhance clinic workflow and minimize wait times. for patients via phone and in person.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Education
Associate of Science - Psychology
Antelope Valley College
Lancaster, CA06-2018
Certified nursing assistant - CNA license
American Red Cross
Palmdale, CA01-2014
Nursing - Medical assistant certificate
Clarita career college
Santa Clarita, CA01-2001
High school diploma or GED -
Skills
- Customer service oriented
- Problem solving
- Conflict resolution
- Effective communication
- Verbal communication
- Written communication
- Teamwork
- Collaborative teamwork
- Ability to multitask
- Multitasking
- Time management
- Task prioritization
- Organizational skills
- Planning and organizing
- Adaptability
- Detail oriented
- Detail orientation
- Proficient in MS Office products
- Work well under pressure
- Analytical skills
- Appointment scheduling
- Appointment scheduling
Certification
- Electrocardiography Certification, Clarita Career College, 01/01/01
- Phlebotomy Certificate, Clarita Career College, 01/01/01
- Medical Assistant, Clarita Career College, 01/01/01
- Certified Nursing Assistant, American Red Cross, 06/01/16
- BLS for the Healthcare Provider, American Heart Association, 05/01/15
Timeline
Delivery Driver
Uber Eats/instacart
10.2023 - Current
Household Management & Caregiving
Self-employeed
11.2013 - Current
Process support
Bank of America home loans
07.2010 - 05.2013
Medical Assistant Front/Back Office
Facey Medical Foundation
10.2001 - 06.2004
Medical Assistant
Sierra Medical Group
01.2001 - 06.2001
Associate of Science - Psychology
Antelope Valley College
Certified nursing assistant - CNA license
American Red Cross
Nursing - Medical assistant certificate
Clarita career college