VALERIE BENOIT
Fall River,MA
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of confidential correspondence, customer service, and data entry. Aiming to leverage my skills to successfully fill the Medical Secretary role at your company.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Manet Community Health Center
10.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
Lead Residential Counselor
Chamberlain International School
05.2021 - Current
- Developed strong relationships with residents and their families, providing emotional support and facilitating open communication.
- Evaluated program effectiveness through data analysis, identifying areas for improvement and implementing necessary changes.
- Coordinated social activities that encouraged resident engagement, promoted a sense of community, and fostered positive peer relationships.
- Assisted in the recruitment and onboarding of new team members, providing guidance and support during their transition into the role.
- Reduced conflict among residents by effectively mediating disputes and fostering a collaborative living environment.
- Served as a role model for staff by demonstrating professionalism, empathy, and a strong work ethic in all interactions with residents.
- Assisted residents in achieving personal goals by creating customized action plans and offering regular guidance.
- Provided crisis intervention support during emergencies or critical incidents, ensuring the well-being of all involved parties.
- Increased resident safety by conducting routine inspections of facilities and promptly addressing maintenance issues.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Patient Registration Representative
BROCKTON SIGNATURE HEALTH CARE
04.2015 - Current
- As a patient registrar, I collect patient information and complete a variety of administrative duties, such as verifying insurance, managing admissions and discharges, arranging for transfers, providing required information to medical staff, collecting co-pays, entering information into computer databases
- Followed guidelines and instructions from senior staff
- Verified active insurance coverage and benefits for imaging
- Utilized hospital's Values as basis for decision-making and to facilitate division's hospital mission
- Obtained all necessary patient signatures at time of arrival
- Provided outstanding and compassionate care and service, every step along way, fostering teamwork
- Scheduled patients accurately and efficiently, focusing on meeting patient's needs
- Communicated with customers in courteous, professional, cooperative and mature manner
- Verified insurance eligibility and obtained authorizations for dates of service
- Demonstrated customer service skills when communicated with peers
- Contacted patients and insurance companies for collection of outstanding claims
- Recognized emergencies and appropriately responded using standard operating procedures and critical thinking skills
- Conducted registration for patients and informed clinical staff of patient arrival
- Identified payer source, verified insurance eligibility, financial status and assigned correct pay type
- Exhibited excellent telephone etiquette and interpersonal skills
- Maintained courteous and effective interactions with colleagues and patients
- Documented financial counseling process and forwards to Billing Office
- Maintained accuracy and composure while under pressure
- Verified and updated demographics and insurance coverage in computer system
- Supported patient rights and organization's code of ethical behavior
- Dispensed appropriate information and answers questions regarding facility and its services
- Received payments from patients and issues receipts
- Received incoming telephone calls and resolved issues communicated
- Entered patient charges and payments accurately into practice management system
- Greeted and directed patients and visitors in person
- Recorded patient identification and demographic information in computerized billing system
- Filed verification sheet in patient's Medical Record
- Scanned all patient documents into hospital information systems
- Obtained insurance information and verifying eligibility and benefits
Education
Certificate - CnA
Training Resources Of America
Brockton, MA12.2018
High School Diploma -
South Boston High School
02127, MA06.2001
Skills
- Excellent Customer Service Skills
- Understanding Of Insurance Policies
- Knowledge Of Medical Terminology
- Electronic Verification
- Verifying Eligibility
- Patient Care
- Registration Process
- Patient Rights
- Patient Registration
- Outpatient Services
- Patient Identification
Additional Information
Knowledge of Athena and Meditech
Languages
Haitian Creole
Native or Bilingual
Timeline
Patient Service Representative
Manet Community Health Center
10.2024 - Current
Lead Residential Counselor
Chamberlain International School
05.2021 - Current
Patient Registration Representative
BROCKTON SIGNATURE HEALTH CARE
04.2015 - Current
Certificate - CnA
Training Resources Of America
High School Diploma -
South Boston High School
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