Summary
Overview
Work History
Education
Skills
Internship Volunteer
References
Training
Timeline
Generic

Valerie Bethea

VCM analyst
Orlando,FL

Summary

To obtain employment that makes use of my skills, talents, enthusiasm, and acquired knowledge.

Energetic self-starter with strong, well-developed organizational, interpersonal, and communication skills that promote meaningful professional relationships with co-workers and staff. Goal-oriented and able to make effective use of all available resources. Work well with culturally, mentally and physically diverse people. Background includes tutoring, mentoring, teaching, administrative, mental health, case management, and customer service. Eager to learn and participate in new projects and/or assignments.

Overview

25
25
years of professional experience

Work History

Research and Correspondence Specialist

HCA Healthcare
04.2004 - Current
  • Process and review internal/external medical record request
  • Send letters and authorization forms as needed to requestors
  • Obtain medical records, ensure records are correct, and mail to respective collectors, agencies and insurance companies
  • Assist Billing Clerks in printing/ordering medical records and itemized bills, mail to insurance companies with claims
  • Collect incoming mail when delivered to the business office
  • Process insurance denials, explanations of benefits, authorizations, apply denial codes as needed, forward correspondence to respective departments when appropriate
  • Document accounts accordingly
  • Sorts patient correspondence and delivers to the respective patient account representative
  • Obtain Medical Record, Itemized bills, invoices from various systems to Change Healthcare system and SSI Group
  • Upload necessary documents to the portal and ensure each account is complete
  • Apply Iplan change for accounts that need to be placed in bad debt
  • Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
  • Other duties as assigned.

Customer Service Representative

HCA Healthcare
01.2003 - 04.2004
  • Talked with customers by phone to obtain information needed to complete tasks
  • Conferred with other staff members to obtain additional information and clarification needed to resolve customer concerns
  • Reconciled accounts according to insurance contracts
  • Reviewed accounts for appeal requests and forward appropriately
  • Reviewed accounts for duplicate or charge errors, forwarding to audit if necessary
  • Corrected or added insurance information to bill account
  • Encouraged payment from patient through credit card, check or payment arrangement
  • Answered all inquiries from customers promptly (generally same day received) via telephone or mail.
  • Assisted patient account inquiries by courteously supplying accurate and timely information, including bills
  • Followed all guidelines and policies for PAS employees, both general policies and those specific to customer service activities
  • Maintained a courteous and professional attitude with customers and co-workers
  • Practiced and adhered to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
  • Other duties as assigned.

Rental Agent

Interamerican Car Rental
08.2001 - 03.2002
  • Provided customer service
  • Typed rental contracts and ensured customers understood rental agreement upon signing
  • Answered phones, light faxing, copying and filing
  • Picked up and delivered vehicles to other locations as needed.

Community Support Specialist

Creative Connections
11.2000 - 07.2001
  • Enrolled new participants into program, assisted in filling out proper forms, and placed participants into a home
  • Assisted participants in applying for benefits such as Social Security, food stamps, Medicaid/Medicare and Section 8 housing
  • Wrote, monitored and updated goals of each participant as well as ensure the attainment of contractual enrollment and placement goals
  • Scheduled appointments and coordinated travel according to participants needs
  • Coordinated activities for participants such as day programs, groups, and recreation
  • Provided daily home visits, phone calls, delivered and monitored medication supply/intake
  • Delivered extensive support and counseling to program participants to obtain financial management, employment, and independence in social, vocational and personal situations.

Mental Health Technician

Washington Hospital Center
05.2000 - 07.2001
  • Assisted Therapist in running process and recreational groups
  • Provided comprehensive counseling and referral services to assist program participants to adjust to social, personal, vocational and economic situations.

Administrative Assistant

DC Trauma Collaboration Study
12.1998 - 11.2000
  • Maintained daily flow of office activities
  • Coordinated and prepared presentations for training seminars on issues of mental illness, trauma and substance abuse
  • Co-lead focus groups and conducted brief consumer surveys
  • Scheduled, attended, and assisted in meetings/conferences for staff and consumers, as well as provide outside resources of networking for Empowered Survivors Council
  • Answered Phones, ordered supplies, filed documentation/correspondence, completed various tasks in MS office, made copies as needed, etc
  • Empowered a professional relationship with staff and consumers, and maintained an open line of communication to ensure a positive, productive working environment.

Education

Teach First Coast -

Florida State College of Jacksonville
01.2007

Bachelor of Arts in Psychology -

SUNY College At Old Westbury
01.1999

Skills

  • MS Office
  • Meditech
  • Artiva
  • Bilingual (Spanish and English)
  • Customer Service
  • Relay Change Healthcare System
  • SSI Group
  • Quanum
  • Onbase

Internship Volunteer

  • Oak Hill Elementary, 1st Grade, 04/2007
  • Lake Forest Elementary, Kindergarten, 05/2007
  • New Beginnings Church, Sunday school, Pre-school, 2009-2014

References

References available upon request

Training

  • Florida Army National Guard, Motor Transport Operator Qualified 88M
  • Trauma Recovery and Empowerment Model; A Clinician's Guide for Working with Women in Groups
  • Mental Health Tech Workshop
  • Crisis Intervention/Prevention
  • Mentor

Timeline

Research and Correspondence Specialist

HCA Healthcare
04.2004 - Current

Customer Service Representative

HCA Healthcare
01.2003 - 04.2004

Rental Agent

Interamerican Car Rental
08.2001 - 03.2002

Community Support Specialist

Creative Connections
11.2000 - 07.2001

Mental Health Technician

Washington Hospital Center
05.2000 - 07.2001

Administrative Assistant

DC Trauma Collaboration Study
12.1998 - 11.2000

Teach First Coast -

Florida State College of Jacksonville

Bachelor of Arts in Psychology -

SUNY College At Old Westbury

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Valerie BetheaVCM analyst