Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesAssociate
Valerie Black

Valerie Black

Gillette,WY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Sol Domus
08.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

Elderly Caretaker

Linda Schowenwald
Moorcroft, WY
10.2021 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
  • Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
  • Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
  • Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
  • Supported families in understanding the needs of their elderly loved ones, fostering open communication between all parties involved.
  • Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
  • Assisted elderly with daily living activities and physical therapies.
  • Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
  • Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
  • Reported signs of elderly abuse and witnessed misappropriation to supervisor.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered companionship and kindness to elderly patients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
  • Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.

General Manager

U-Box Of U-haul
Reno, NV
06.2019 - 08.2021
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Forklift

Reservation Manager

Uhaul Moving And Storage
Reno, NV
01.2019 - 06.2019
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Worked closely with front desk to achieve full occupancy of property.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Picker

Arrow Electronics
Reno, NV
09.2017 - 01.2019
  • Supervised and trained new staff in performing census.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Conducted periodic inventory audits to verify accuracy.
  • Transported merchandise pallets to move in warehouse.
  • Verified proper labeling and identification on all orders before shipment.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Waitress

Circus Circus Hotel & Resort
Reno, NV
02.2017 - 09.2017
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lineout Specialist

ALS Environmental
Reno, NV
09.2016 - 09.2017
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collaborated with internal departments to align marketing campaigns.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Created and managed project plans, timelines and budgets.
  • Followed all company policies and procedures to deliver quality work.

Delivery Driver

NAPA Auto Parts - Genuine Parts
Reno, NV
11.2015 - 02.2017
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered packages to customer doorsteps and business offices.
  • Operated light trucks to deliver loads as far as 50 miles from home location.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Education

GED -

Northland Pioneer College
Show Low, AZ
04.2001

Skills

  • Creative Solutions
  • Production Work
  • Material Handling Equipment
  • Project Assistance
  • Change Implementation
  • Market Growth
  • Facility Management
  • Operational Efficiency
  • Safety Training
  • Forklift Safety and Operation
  • Heavy Machinery Operation
  • Inventory Management and Planning
  • Shift Coverage
  • Quality Control
  • Office Supplies and Inventory
  • Maintaining Clean Work Areas
  • Procedural Updates
  • Schedule Coordination
  • Employee Motivation
  • Regulatory Compliance
  • Time management
  • First aid and safety
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Direct patient care
  • Appointment scheduling
  • Disability awareness
  • Transportation assistance
  • Care delivery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t believe everything you think.
Byron Katie

Timeline

Direct Support Professional

Sol Domus
08.2024 - Current

Elderly Caretaker

Linda Schowenwald
10.2021 - 01.2025

General Manager

U-Box Of U-haul
06.2019 - 08.2021

Reservation Manager

Uhaul Moving And Storage
01.2019 - 06.2019

Picker

Arrow Electronics
09.2017 - 01.2019

Waitress

Circus Circus Hotel & Resort
02.2017 - 09.2017

Lineout Specialist

ALS Environmental
09.2016 - 09.2017

Delivery Driver

NAPA Auto Parts - Genuine Parts
11.2015 - 02.2017

GED -

Northland Pioneer College

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Valerie Black