Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Blackmon

Monroe,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

12
12
years of professional experience

Work History

Front Desk

Comfort Inn Hotel
10.2020 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and enthusiastically greeted callers.

CNA

Landmark Nursing And Rehab
07.2023 - 10.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

DSW Worker

The Gardens Of Georgia Tucker
09.2022 - 07.2023
  • Assisted clients per with bathing, dressing, grooming and eating.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

DSW Worker

Faith And Hope Independent Living
05.2015 - 09.2022
  • Transported and accompanied clients to therapy and doctor appointments.
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.
  • Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
  • Maintained records of client condition, progress and care using [Software].
  • Assisted clients per with bathing, dressing, grooming and eating.


Resident Care Aide

Azalea Estates Assisted Living
05.2012 - 07.2016
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Education

No Degree - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
12.2014

Skills

  • Automated Telephone Systems
  • Guest Relations
  • Safety and Security Procedures
  • Transportation Information
  • Credit and Cash Payments
  • Room Assignments
  • Customer Service
  • Oral and Written Communications
  • Hospitality Services
  • Cash Handling
  • Mail and Packages

Timeline

CNA

Landmark Nursing And Rehab
07.2023 - 10.2023

DSW Worker

The Gardens Of Georgia Tucker
09.2022 - 07.2023

Front Desk

Comfort Inn Hotel
10.2020 - Current

DSW Worker

Faith And Hope Independent Living
05.2015 - 09.2022

Resident Care Aide

Azalea Estates Assisted Living
05.2012 - 07.2016

No Degree - Medical Assisting

Ultimate Medical Academy - Clearwater

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Valerie Blackmon